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Location
In office (Guatemala City)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Sr. Representative, Talent Sourcing

Job Description

Sr. Representative, Talent Sourcing with customer care experience, candidate facing experience desired and general marketing/digital marketing knowledge and will be responsible for identifying and pre-screen qualified candidates for job opportunities through lead processing from different sourcing channels and lead searching skills, ensuring a healthy pipeline to fulfill specific hiring needs. The Sr. Representative will also analyze competitor’s approach on talent attraction to provide informed inputs to Marketing Department to holistically robust internal Sourcing Strategy.
  • Daily review of all active job boards and job fairs for leads collection for Sourcing data base
  • Daily Sourcing online SharePoint and MS form update
  • Daily contact to assigned leads to perform pre-screening interview

  • Daily schedule of Talent Acquisition interviews with pre-screening approved candidates

  • Assessment sent out to pre-screening approved candidates

  • Regret and active letters communication sent out

  • Communication with candidates regarding their recruiting process

  • Daily Social Media monitoring to answer messages and check audience sentiment

  • Candidate follow up during recruitment process

  • Support on different initiatives to monitor competitor’s strategy

Requirements

  • Experience in customer service in a BPO environment of 6 months
  • General knowledge in marketing
  • Intermediate knowledge of PC and software applications
  • Intermediate knowledge in Office Suite (Emphasis on Excel)
  • Excellent oral and written communication skills
  • Professional Phone Manner
  • Summarize and document
  • Strong interpersonal skills
  • Attention to details

Location:

GTM Guatemala City - Av de las Américas 6-69 Zona 14

Language Requirements:

Time Type:

Full time

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