Technical Solutions Consultant

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Design, develop, test, and deploy scalable software solutions and integration components using modern backend technologies such as Ruby, .NET, Node.js, Python, or Java.

• Architect and implement API-driven integrations between Smartsheet and enterprise third-party platforms.

• Partner directly with customers to lead technical discovery workshops, gather requirements, and define scalable integration architectures aligned with business goals.

• Act as a trusted technical consultant, translating complex business needs into clear technical solutions and implementation strategies.

• Collaborate with cross-functional teams during pre-sales and delivery phases, contributing to solution scoping, technical presentations, documentation, and architectural reviews.

• Drive end-to-end technical initiatives from solution design through implementation and deployment.

• Ensure solutions follow best practices for scalability, maintainability, performance, and security.

Qualifications

• 5+ years of experience in software development and systems integration.

• Strong experience with at least two modern backend technologies such as Ruby, .NET, Node.js, Python, or Java.

• Hands-on experience designing and building RESTful APIs and integration solutions.

• Experience integrating SaaS platforms within enterprise environments.

• Strong understanding of systems architecture, scalable application design, and integration patterns.

• Proven experience working in customer-facing or consulting-oriented roles, including leading technical discussions with stakeholders.

• Strong communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Experience leading technical projects from discovery and solution design through delivery and implementation.

• Experience with Smartsheet integrations is a plus.

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