Training & Quality Manager
Job Title:
Training & Quality ManagerJob Description
The Manager Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
Main responsibilities:
Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
Create and maintain consultant training schedule
Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
Conduct Coaching and Development sessions with team members to drive continuous improvement.
Develop strong working relationships with key Business stakeholders, internal and external
Oversee audits of key Training and Quality support processes within each account and recommends changes
Administration of applicable certification and training processes for staff up to and including internal and client requirements
Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
Candidate Profile
Strong communication skills, both written and verbal
Fluent in English - written & Verbal, any other European language would be an advantage
Proficient in Microsoft Office
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
Ability to mentor, coach and provide direction to a team of employees
Self-starter, sense of urgency, and works well under pressure
Ability to foster a sense of professionalism and relationship building for self and team
Strong attention to detail
Ability to work a flexible schedule
Occasional travel
Why Join Us?
Work with a globally recognised technology brand
Lead large-scale, high-performing sales organisations
Influence commercial strategy and business outcomes
International and collaborative working environment
Significant career development and leadership growth opportunities
Competitive salary, bonus structure, and benefits package
Relocation support available
Be part of an organisation that rewards innovation, performance, and leadership excellence
Location
Athens, Greece
On-Site Role
[INTERNAL ONY]
Requirements:
KPI Performance above Teams Average in the last 6 months
No absenteeism in the last 6 months
No disciplinary actions for the last 6 months
Location:
GRC Athens - Minwos 10-16Language Requirements:
Time Type:
Full time