Associate Technical Support Specialist (Part-Time)
Who We Are
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
Who We’reLooking For
We’reexcited to add an AssociateTechnical Support Specialist to our Internal IT Team.In this roleyou will provide tiers I, IIand III support for all levels in the organization. You’llwork closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automateand manage the internal IT environment.
At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:
- Be Yourself:Be the best version of your whole self. Your authenticity matters.
- Be Bold:Bravely and respectfully take risks and challenge the norm.
- Have a Growth Mindset:Be open to learning and apply your expertise.
- Be the Difference:Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.
- Assume Positive Intent:Lead with giving the benefit of the doubt.
What You'll Do
Provide tier 1-2 support to end-users
Assistin creation of new user accounts
Assistin the set-upof new equipment and devices
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Diagnose, research, and resolve routine end-user issues in a timely mannerthrough established protocol and troubleshooting; escalate as necessary
Provide guidance and explain policies and procedures to end-users
Assistusers in obtaining access to systems
Configure, prepare, and ship laptops and other equipment for new hires and remote users
Be available for on-call support for onsite IT issues as needed
Assistin Corporate IT projects
What You'll Need
Understanding of Microsoft Products including Office365 and Active Directory
Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
Ability to multitask and work without direct supervision
Passion and willingness to learn and use new technologies
Readily adaptable to change
Excellent interpersonal and communication skills
Team and customer focused with a collaborative work style
Strong troubleshooting skills
Ability to work in a fast-paced environment and always maintainprofessionalism and confidence
What Will Set You Apart
Bachelor’s Degree in Information Technologyor related field
Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
Technical certifications such as A+ or Microsoft Certifications