Payroll Services Analyst I

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete self-guided work.
• College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or previous experience.

Impact

• Has a limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Clearly and effectively exchanges information and ideas.
• Makes inquiries and checks for understanding.

Responsibility Statements

• Administer end-to-end payroll processing for regular, bi-weekly, monthly, special, and off-cycle payrolls, ensuring accuracy and adherence to client, contractual, and statutory requirements.
• Maintain and process employee payroll data for new hires, terminations, personnel changes, employee time, earnings, deductions, taxes, savings, and other payroll-related transactions.
• Process payroll exceptions and adjustments, including overpayments, balance adjustments, W-2C corrections, manual checks, and other payroll corrections.
• Validate, audit, and reconcile payroll data received from internal systems and third-party vendors, ensuring data integrity and timely resolution of discrepancies.
• Conduct peer-check audits and quality reviews of payroll and data files submitted to third-party vendors, identifying and correcting errors prior to processing.
• Analyze payroll tax information, including multi-state payroll tax data where applicable, and perform calculations and balance adjustments to support accurate payroll and statutory reporting.
• Reconcile payroll processes, general ledger accounts, third-party files, banking files, reports, and supporting documentation, investigating variances and making appropriate corrections to ensure payroll meets established guidelines.
• Prepare, validate, and submit final payroll reports, banking files, and third-party reports, including uploading payroll files to designated payroll systems and repositories.
• Manage Tier 2 payroll inquiries, cases, and correspondence from employees and clients, providing timely and accurate resolution within established Service Level Agreements and escalating complex matters when necessary.
• Complete required payroll activities, including wage verifications, subpoenas, overpayment correspondence, employee separation and End of Service documentation, and other payroll-related transactions.
• Maintain accurate payroll records, reports, logs, trackers, and audit documentation, ensuring confidentiality, data integrity, and compliance with applicable policies and procedures.
• Investigate payroll discrepancies and processing issues, analyze root causes, identify appropriate solutions, and implement corrective actions using sound technical knowledge and judgment.
• Collaborate effectively with clients, employees, internal payroll teams, HR, Finance, and third-party vendors to resolve issues and support seamless payroll delivery.
• Provide training, cross-training, knowledge sharing, and operational support to team members, including workload coverage during periods of increased demand or absence.
• Participate in special projects, system enhancements, process improvements, and other initiatives that support operational efficiency and service quality.
• Maintain current knowledge of payroll processes, systems, client requirements, statutory obligations, and company policies, adapting effectively to changes in processes and business requirements.
• Demonstrate ownership, accountability, initiative, and a commitment to quality, proactively addressing issues and completing required activities without waiting for direction.

Qualifications & Experience

• First Degree (BSc) in Accounting, Finance, Business Administration, Human Resources, or a related field.
• Two (2) years of payroll or accounting experience is preferred but not required.
• Strong analytical, problem-solving, and organizational skills.
• Excellent attention to detail and communication skills.
• Ability to work effectively independently and as part of a team.
• Adaptable to changing processes, priorities, and business requirements.
• Demonstrates initiative, accountability, and sound judgment.
• Willingness and availability to work weekends and overtime when required.