Country Manager

Role Summary

The Country Manager – India will be the senior-most business leader for Client of Pinnacle Group in the country, holding full P&L accountability for the India business and its expansion. The role requires a leader with deep local market knowledge, strong relationships across government, GCC and enterprise clients, and a proven track record of growing IT services and technology business across India. The Country Manager will represent the company to government bodies, regulators, key clients, technology partners, and industry forums, while driving revenue growth, operational excellence, and talent development across all business lines.

Key Responsibilities

Business Leadership & P&L Ownership

• Own the full profit and loss (P&L) for Client of Pinnacle Group's India operations across IT Services, IT Consulting, KPO, IT Training, and Software Products.
• Develop and execute the annual business plan and multi-year growth strategy for India, aligned with overall group objectives.
• Drive revenue growth, margin improvement, and operational efficiency across all business lines.

Sales & Business Development

• Lead new business development with government ministries, semi-government entities, GCCs, and large private-sector enterprises in India.
• Build and maintain C-level and senior executive and government relationships to identify, pursue, and win large IT services and consulting engagements.
• Oversee the sales pipeline, key account strategy, and major bid/proposal processes; personally lead negotiations on large or strategic deals.
• Identify opportunities for cross-selling KPO, IT training, and software products into the existing client base.

Client & Stakeholder Management

• Serve as the primary point of contact and relationship owner for the company's largest and most strategic India accounts.
• Represent Client of Pinnacle Group with regulators, industry associations, technology partners (e.g., global OEMs and software vendors), and at public/industry forums.
• Ensure compliance with India country statutory requirements, local labour laws, and other regulatory obligations.

Operations & Delivery Oversight

• Oversee delivery quality and client satisfaction across all engagements, working closely with delivery and consulting leads.
• Ensure robust governance, risk management, and commercial discipline across projects and contracts.

People Leadership

• Lead, mentor, and develop the India leadership team across sales and business development, and work in tandem with the company executive suite across delivery, operations, finance, and HR.
• Build a strong local talent pipeline, with particular attention to developing talent in line with country goals.
• Foster a high-performance, client-centric culture aligned with the company's values.

Candidate Profile

Required Background

• Indian resident, with the vast majority of life and career based in India, and strong existing networks across government, GCCs and private-sector clients in the country.
• A significant portion of career spent with an IT Services / IT Consulting organization — ideally a global Tier-1 player with an established India presence, such as IBM, Accenture, Capgemini, or a top tier IOP service provider organization.
• Prior experience in a Sales, Business Development, or Client-Facing Leadership role is strongly preferred.
• Demonstrated track record of winning and managing large enterprise, GCCs or government IT contracts in India.
• Experience managing or contributing to a P&L of meaningful scale (multi-million-dollar revenue base) is highly desirable.

Skills & Attributes

• Strong commercial acumen and negotiation skills, with comfort operating at CXO and senior executive levels.
• Working knowledge of the broader IT services landscape: infrastructure, consulting, KPO/BPO, training, and software products.
• Fluency in English and at least one other Indian langauge (written and spoken).
• Strong leadership and people-management capability across multi-disciplinary teams.
• High personal integrity, and credibility with executives, government and regulatory stakeholders.

Education & Experience

• A bachelor's degree is typically expected; an MBA or equivalent is a plus but not mandatory. Age, gender, and specific educational background are not limiting factors — demonstrated experience and results matter most.
• Typically 12–20+ years of overall experience, with at least 5–10 years in a senior sales, business development, or general management capacity within IT services in India.

What We Offer

• Full P&L leadership of a sizeable, well-established India business (US$60M annualized revenue) within a diversified global IT services group.
• A high-visibility mandate with direct access to group leadership and the autonomy to shape the country strategy.

Competitive compensation, performance incentives, and the opportunity to build and scale a high-performing local leadership team.