Customer Support Specialist
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 13, 2026.
About the role
The Customer Support Specialist helps customers with orders, deliveries, returns, and account questions across phone, email, and chat. The role reports to the Customer Support Team Lead and works closely with sales, warehouse, and billing teams to resolve issues quickly and maintain customer satisfaction. Responsibilities span order processing, shipment tracking, billing support, and accurate documentation of customer interactions, with accountability for response time, resolution rate, and quality targets.
Required qualifications
High school diploma or equivalent.
2+ years of customer service experience, preferably in a contact center or BPO.
Excellent spoken and written English.
Experience supporting customers across phone, email, and chat.
Strong problem-solving skills and a calm, professional manner with frustrated customers.
Comfortable working in multiple systems at once, with typing speed of at least 40 WPM.
Reliable home internet connection and a quiet workspace.
Preferred qualifications
Experience in distribution, wholesale, e-commerce, or B2B order management.
Hands-on experience with Zendesk and an ERP such as NetSuite or SAP Business One.
Experience processing returns, credits, or RMAs.