Customer Support Specialist
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 7, 2026.
About the role
The Customer Support Specialist is the first point of contact for the client's customers, handling calls, chats and emails to resolve issues such as order tracking, billing errors and product questions. The role owns each case through to resolution and escalates to specialists with enough context that customers are not asked to repeat themselves. This is a night-shift, onsite role supporting US business hours, working within a team of about fifteen and reporting daily to a team leader.
Required qualifications
At least 1 year handling customers by phone, chat or email
Clear spoken and written English - most of your day is live conversation with US customers
Comfortable working night shift, onsite
Can navigate several systems at once while staying in a conversation
Completed at least two years of college
Preferred qualifications
Experience in a BPO or shared-services setting
Have used a ticketing system such as Zendesk, Freshdesk or Salesforce Service Cloud
Handled both voice and non-voice channels in the same role
Worked with US customers before