Customer Support Specialist
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 20, 2026.
About the role
The Customer Service Representative handles inbound customer contact for a home services provider offering HVAC, plumbing and electrical services to homeowners. The role is accountable for booking and managing service visits, explaining and enrolling customers in a new home-protection plan, handling payments and billing questions, and recording each contact accurately. The representative partners with dispatch to escalate urgent jobs and works across several systems at once to resolve customer needs.
Required qualifications
At least 1 year of customer service in a contact center, voice preferred.
Clear spoken and written English. Colombia: English level B2 or higher.
Comfortable using two or three systems at once.
High school diploma or equivalent. College level preferred.
Preferred qualifications
Experience with home services, utilities, insurance or telecom accounts.
Spanish (for the Colombia openings, bilingual English/Spanish is a strong plus).
Experience with Salesforce Service Cloud, Zendesk or ServiceTitan.