Senior Software Engineer - Platform Billing Experience

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role :

Billing powers Elastic's Cloud business. It runs across AWS, GCP, and Azure in over 50 regions. We oversee usage-based metering, consumption billing, and marketplace integrations at global scale.

The Billing Experienceteam owns the customer-facing layer of our billing systems. We build and maintain the public and internal APIs, as well as the billing and account pages within Elastic Cloud consoles. Our goal is to make it easy for customers and internal teams to understand and manage their billing data.

We are looking for a Senior Software Engineer to join the Billing Experience team. You will take ownership of key APIs and console features, solve complex problems with minimal guidance, and help raise the bar for engineering quality on the team. You will work closely with Product, Design, SRE, and Cloud Infrastructure teams.

What You Will Be Doing :

• Own and improve public and internal billing APIs - focusing on reliability, correctness, and developer experience.

• Design and build full-stack features in Elastic Cloud consoles, from backend services to billing and account UIs.

• Lead small to medium projects end-to-end - from design to delivery - within the team.

• Contribute to API design decisions: versioning, contracts, and consistency across consumers.

• Improve observability and reliability of billing-facing services through better monitoring, alerting, and incident response.

• Participate in code and design reviews. Be a trusted reviewer for your area of the stack.

• Mentor junior engineers through feedback, pairing, and design discussions.

• Work with Product and Tech Leads to help shape priorities and technical direction.

• Take part in on-call rotations and contribute to production readiness.

What You Bring :

• 5+ years in backend or full-stack engineering, with solid experience building and maintaining APIs.

• Experience working on customer-facing or developer-facing products at scale.

• Solid understanding of distributed systems and how to build for reliability and scale.

• Background in cloud infrastructure (AWS, GCP, or Azure) - networking, monitoring, and deployment basics.

• Experience with frontend technologies used in dashboards or console products is a plus (React or similar).

• Strong judgment in technical trade-offs. You can work through ambiguous problems and deliver well-thought-out solutions.

• Good communication skills. You write clearly and speak up in discussions to share your perspective.

• Experience with SaaS billing, metering, or financial systems is a plus.

• Comfortable working in a global, distributed, async environment.

• Track record of using AI to speed up development, debug complex systems, and improve code quality - while owning the outcomes.

• Eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$133,100—$210,600 USD

The typical starting salary range for this role in the select locations listed above is:

$159,900—$252,900 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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