Customer Service Representative | WFO | Ortigas

We are currently on the lookout for a new Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere!

• Provide professional, timely, and empathetic support to customers via phone, email, and chat
• Assist customers with account management, product setup, billing inquiries, and troubleshooting technical issues
• Accurately document customer interactions and resolutions in CRM and ticketing systems
• Follow established processes and procedures while seeking opportunities to improve the customer experience
• Escalate complex issues to higher-level support teams when necessary
• Ensure compliance with customer service standards, policies, and data privacy regulations
• Collaborate with teams to resolve recurring issues and identify process improvements
• Stay current on products, services, and updates to provide accurate information to customers

Qualifications

• 2-3 years of experience in customer service, technical support, or any related field
• Strong verbal and written communication skills with a customer-first mindset
• Ability to troubleshoot, problem-solve, and provide clear explanations
• Experience using CRM and support tools; knowledge in call center software is preferred
• High attention to detail, with the ability to manage multiple tasks effectively
• Team-oriented, patient, and adaptable to fast-paced environments
• Bachelor’s degree in Business, Communications, or a related field (preferred)
• Willingness and ability to work US hours (night shift, PH time)

Perks and benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment