Senior Business Analyst

Overview

Our Business Analyst plays a vital role as the "glue" in our project/task team. As our primary inhouseclient advocate, the Business Analyst works closely with the stakeholders, technicalteam, and SMEs to lead and facilitate discussions to understand the client's needs, ask clarifyingquestions, discuss alternative scenarios, and turn them into requirements. Once therequirements are captured, the Business Analyst will work closely with our technical team(product owners, project manager, development manager, and technical lead) to help designand develop a solution to meet the client's requirements. Throughout the project's life, theBusiness Analyst's primary responsibility is representing the client and ensuring all deliverablesalign with the project's vision. This involves working with virtually every member of the projectteam, both internal and client-facing, to facilitate communication, review the quality ofdeliverables, and ensure project success.

To be successful as a Business Analyst, you should be a self-driven and curious person withgreat attention to detail. Since the Business Analyst role is the "glue" for all projects, strongverbal and written communication skills are a priority, has the ability to work with a vast arrayof project team members. More importantly, one must have and interest in problem-solving, apositive attitude, and a willingness to learn. Ultimately, working as a Business Analyst, you willlearn to quickly break down and understand varying business processes, help to identify gaps orareas for improvement in those processes, and then translate those into requirements viavisual and written documentation. Because our clients span a wide range of internalorganizational styles, no two projects are the same, and Analyst bridges the gap betweenoperational and technical resources. Our Business Analysts should be able to follow ourstandard project processes and adjust those processes on the fly to meet the needs of theclient or project.

Responsibilities

Assist the Business Analyst team in working with the client to:

• Assess, research, analyze and document sponsor/stakeholder/request needs.
• Identify and diagnose business problems and potential solutions.
• Develop and maintain project documentation related to the business requirements (forexample, User requirements, use cases, wireframes, process flows, site maps, etc.)
• Develop and maintain a strong relationship with internal/external team members.
• Identify issues in a project and escalate/manage resolution as required.
• Coordinate and provide support to the business with the process implementation.
• Advocate for clients during Sprint cycles to govern workstreams, compliance torequirements, and ensure timelines.
• Assist with organizing UAT structure, testing, goals, and results.
• Provide timely updates and communication to entire project/task team.

Work with our internal project team to:

• Represent the client in all aspects of a project.
• Support the team in planning, development, stabilization, and deployment of userrequirements to the overall workflow.
• Support the team in identifying potential solutions, roadblocks, and issues.
• Review user requirements with the technical team at the start of the project to ensurethey understand the project requirements
• Identify and escalate gaps in the proposed solution to ensure we are meeting all clientrequirements.
• Check-in with the support development team to answer any questions and help clearroadblocks.
• Perform quality assurance testing on all deliverables before releasing them to the client.
• Provide knowledge transfer and training as needed to assist with the transition to otherinternal teams.
• Audit and improve internal processes as needed.

Qualifications

Bachelor’s degree or related work experience

• 4+ years experience as a Business Analyst or similar role
• Experience using Jira or equivalent software planning system
• Assess, research, analyze and document sponsor/stakeholder/requester needs
• General understanding of Agile and Sprint organization and planning
• Develop and maintain project documentation related to the business requirements (forexample, User requirements, use cases, wireframes, process flows, modeling, etc.)
• Experience in process design, including developing and executing process improvements
• Experience with Replicon, a plus

Other Requirements:

• Project Management experience and knowledge desired
• Experience in eDiscovery not required but preferred
• Experience and knowledge with coding and SQL queries a plus
• Knowledge of software development life cycle (SDLC) methodologies; programming logic and work-flow concepts; and test planning, coordination and execution
• Proficient in Microsoft Suite of Products (Power BI, Excel, OneNote, Teams, etc.)