[Hybrid] Senior IT Manager

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job:

The primary role of the Senior IT Manager is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high-performance, efficient operations. The IT Manager will be responsible for upgrading and installing new hardware and software solutions, troubleshooting to address any problems with computer systems, and maintaining and securing company IT infrastructure. Overseeing project management and providing technical expertise to support business needs, compliance, and data protection.

This is a hybrid role requiring a minimum of one day per week in the office, with additional in-office days as needed.

What You'll Be Doing:

• Implement and administer IT policy and procedure-related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.
• Manage hardware and software deployment for new hire onboarding and off-boarding process.
• On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and employee home network/connectivity issues.
• Administration of Google Workspace and other SaaS tools as necessary (Confluence, Jira, Salesforce, LastPass, etc).
• Manage VPN Access.
• Process Improvement, documenting, refining, and optimizing IT processes, including incident management, escalation protocols, service-level agreements and all third-party software, and IT best practices.
• Researches and evaluates new technologies and assists with negotiating contracts with various vendors.
• Conduct project management for various IT projects as needed.
• Manage third-party partners and vendors. 
• Track and confirm vendor billing for IT spending (licensing, physical inventory, etc.)
• Perform asset management (hardware and software).
• Monitor and audit IT Infrastructure system performance and troubleshoot issues to ensure uninterrupted business operations.
• Performs other related duties as assigned by management.

Who You Are:

• Extensive hands-on experience (3+ years) with administration and configuration of MDM/EDM tools, such as JAMF, Intune, etc.
• 3+ years of experience with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf
• 6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices
• Extensive and demonstrable knowledge of IT Security principles, procedures, and best practices
• Excellent planning, organizing, and project management skills
• Strong organizational, problem-solving, and analytical skills.
• Excellent technical troubleshooting skills; troubleshooting enterprise wireless networks and RF interference diagnosing; LAN support; hardware/software.
• Ability to work within a set budget and find cost-effective solutions to complex problems

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $130,000 - $160,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to  https://www.convoso.com/privacy-policy/.