Operations Analyst

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Property Operations & Business Process Analyst

Job-Type: 1 year contract (with the opportunity for permanent employment upon review)

Reports To: Head of Operations

Location: Jakarta

Role Purpose:

In this role, you will consolidate operational administration from field teams (Property Teams), manage centralized procurement workflows, and-more importantly-analyze operational data, identify inefficiencies, generate business insights, and optimize operational workflows/SOPs. You will act as the key intelligence engine that helps management streamline property management, control operational costs, and elevate overall service quality.

What you’ll be doing:

Operational Data Analysis & Strategic Insights

• Analyze daily, weekly, and monthly operational data (Ticket SLAs, Cleanliness Audit Scores, Maintenance Costs, Utility Consumption, and Room Turnover Rates).
• Build and maintain interactive operational dashboards (via Google Looker Studio, Excel, or PowerBI) to track property health and performance metrics.
• Identify operational bottlenecks, cost leakages, and vendor non-compliance, providing actionable recommendations and data-backed insights to the Head of Operations / Property Managers.

Process Optimization, Workflow & SOP Enhancement

• Evaluate existing operational workflows across properties, identify gaps, and design standardized, streamlined business processes.
• Develop, update, and digitize operational Standard Operating Procedures (SOPs), Working Instructions (WIs), and digital forms (e.g., Google Forms/Jotform).
• Automate repetitive administrative tasks and reporting flows to increase team efficiency and reduce manual errors.

Centralized Procurement, Inventory & Financial Administration

• Consolidate Purchase Requests (PRs) for operational supplies, amenities, repair fittings, and housekeeping chemicals across all Cove properties.
• Partner with the Procurement Team to monitor order status, delivery timelines, vendor payment terms, and price variances.
• Track inventory movements (linen stock opname, chemical usage, hardware reserves) and perform reconciliation between physical stocks, purchase orders, and invoices.

Operational Reporting & Governance

• Consolidate and prepare high-quality weekly/monthly business review reports for senior management.
• Oversee vendor performance scorecards (laundry, security, housekeeping, maintenance) and flag contractual SLA deviations.

What makes you a great fit:

• Bachelor’s Degree (S1) in Business Analytics, Finance, Supply Chain, Business Administration, Information Systems, or related fields.
• 2-4 years of experience in Operations Analysis, Business Process Improvement, Operational Administration, or Supply Chain Analytics (Experience in PropTech, Co-Living, Hospitality, or Real Estate is a plus).
• Advanced Data & Reporting Skills: High proficiency in MS Excel / Google Sheets (Complex Formulas, Pivot Tables, Lookups, Data Visualization) and experience with Dashboarding tools (Google Looker Studio, PowerBI, or Tableau).
• Process Mapping: Experience in business process mapping, flowcharting, and SOP drafting.
• Familiarity with ERP systems, ticketing platforms, or inventory tools.
• Strong Analytical & Problem-Solving Mindset: Ability to turn raw operational numbers into meaningful stories and strategic recommendations.
• Attention to detail and strong numerical accuracy.
• Excellent communication and stakeholder management skills to coordinate between field teams, Procurement, Finance, and Management.