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IT Customer Support Analyst I

CoxHealth · Hospitals & Health Systems · Associate's Degree · 4 days ago
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Salary
≈ $41k – $78k per year (Estimated)
Location
In office (Springfield)
Seniority
Junior · 1+ year exp
Visa
H-1B filings in 12 months: 11 · green card filings: 10
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 28, 2026. CoxHealth scores A on the Alion truth index.

Overview
Company
Impact
Profile match

CoxHealth

CoxHealth is a locally owned, not-for-profit health system headquartered in Springfield, Missouri, providing hospital, emergency, primary and specialty care, pharmacy, home health and pathology services across the Ozarks. It serves 25 counties in southwest Missouri and northern Arkansas through six hospitals, five emergency departments and more than 80 clinics, including Cox Medical Center Branson and Cox Monett. It hires certified nurse assistants and trainees, nurses, imaging and environmental services technicians, emergency communications staff, revenue cycle and billing specialists, receptionists and warehouse workers.
coxhealth.com · HQ: Springfield, United States · Hospitals & Health Systems · 1001-5000 employees

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8am to 4:30 pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.

  • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:
  • Preferred: Associate's degree in Computer Science, Information Technology,

Experience:

  • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration:

•N/A

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