IT Change and Communications Lead

IT Change & Communications Lead

Contract: €500 - €600 per day

Hybrid working

Overview

The IT Change & Communications Lead is responsible for overseeing, coordinating, and delivering enterprise-wide IT communications, organisational change activities, and executive reporting across a complex technology environment.

This role ensures that technology initiatives, transformations, operational changes, risks, incidents, and strategic programmes are communicated clearly and effectively to executive leadership, governance forums, and end users. The successful candidate will play a key role in supporting informed decision-making, business readiness, user adoption, and operational continuity.

Working across multiple technology functions, the IT Change & Communications Lead will translate complex technical and business information into clear, concise, and impactful communications tailored to a range of audiences, from senior executives to frontline employees.

Key Responsibilities

Executive & Leadership Reporting

• Lead the development and coordination of executive-level reporting across Technology, Cyber Security, Shared Services, and Business Transformation functions.
• Support leadership committees, governance forums, and risk management reporting requirements.
• Prepare executive communications relating to major incidents, service disruptions, and critical business events.
• Ensure all reporting is accurate, insightful, risk-focused, and appropriate for senior leadership audiences.
• Consolidate updates from multiple teams into coherent leadership reports and presentations.

Governance & Strategic Communications

• Develop reporting packs and presentations for technology leadership meetings and governance forums.
• Support the creation of content for company-wide and departmental town halls.
• Prepare strategic communications for major technology programmes and transformation initiatives.
• Maintain consistency of messaging across all leadership communications.
• Translate operational, programme, and security updates into meaningful business insights.

End User Communications & Change Enablement

• Coordinate enterprise-wide communications relating to technology services, incidents, and planned changes.
• Develop communication plans supporting system implementations, upgrades, and business transformation programmes.
• Ensure end-user communications are timely, clear, audience-appropriate, and action-oriented.
• Partner with Corporate Communications, Human Resources, and key business stakeholders to align messaging and communication standards.
• Drive awareness and adoption of technology initiatives across the organisation.

Organisational Change Management (OCM)

• Lead change impact assessments for major technology programmes and projects.
• Support project teams with change planning, stakeholder analysis, communication strategies, and adoption activities.
• Monitor and report on organisational readiness, stakeholder engagement, and change risks.
• Embed change management practices into project governance and delivery methodologies.
• Partner with Programme Management Office (PMO) teams to ensure change activities are integrated into overall project plans.

Internal & Site-Based Communications

• Coordinate location-specific and regional technology communications where required.
• Adapt enterprise communications to local audiences while maintaining global alignment.
• Support internal awareness campaigns, technology events, and employee engagement initiatives.

Stakeholder & Cross-Functional Coordination

Act as a central point of coordination between:

• Technology Delivery Teams
• Cyber Security
• IT Operations
• Programme & Project Management Offices
• Corporate Communications
• Human Resources
• Business Leadership Teams
• External Partners and Managed Service Providers

The role will ensure consistency, accuracy, and alignment across all technology-related communications and change activities.

Qualifications & Experience

Required

• Proven experience in IT Communications, Organisational Change Management, IT PMO, Transformation, or Technology Enablement roles.
• Experience producing executive and senior leadership reporting.
• Strong understanding of technology delivery, service management, and business transformation environments.
• Ability to engage and influence stakeholders across all organisational levels.
• Excellent written, verbal, and presentation skills.
• Demonstrated ability to simplify complex technical information for non-technical audiences.
• Experience operating in large, matrixed organisations.

Preferred

• Experience supporting enterprise-scale technology transformations.
• Exposure to ERP, Cyber Security, Infrastructure, Cloud, or Digital Transformation programmes.
• Knowledge of recognised change management frameworks such as Prosci, ADKAR, or equivalent methodologies.
• Experience working with managed service providers, outsourcing partners, or system integrators.

Key Competencies

• Executive communication and storytelling
• Strategic reporting and business insight generation
• Stakeholder engagement and influence
• Organisational change management
• Risk and issue awareness
• Incident and crisis communications
• Strong planning and coordination skills
• Exceptional attention to detail
• Ability to work effectively under pressure
• Strong relationship-building capability

Tools & Technologies

• Microsoft Office Suite (PowerPoint, Word, Excel)
• Microsoft Teams and SharePoint
• Project and portfolio management tools
• Reporting and dashboard platforms
• Employee survey and feedback tools

Success Measures

• High-quality executive and governance reporting delivered on time.
• Consistent and effective technology communications across the organisation.
• Improved visibility of change impacts, readiness, and adoption risks.
• Strong stakeholder engagement and confidence in communications.
• Successful adoption of key technology initiatives and transformation programmes.
• Trusted and effective communications during major incidents and periods of organisational change.