Atlassian Delivery Director

Cprime is seeking an experienced Atlassian Delivery Director to provide strategic leadership, delivery oversight, and operational accountability across our Atlassian professional services engagements.

In this role, you will be responsible for ensuring the successful delivery of complex enterprise Atlassian solutions while maintaining strong client relationships, managing engagement financials, and supporting the continued growth of our Atlassian practice.

The ideal candidate brings a combination of Atlassian expertise, professional services leadership, strong business acumen, and a proven ability to lead high-performing delivery teams. You will work closely with Sales, Solution Architects, and Practice Leadership to drive client satisfaction, delivery excellence, and long-term business growth.

About the Practice:

Cprime’s Intelligent Work Transformation practice helps organizations reimagine how work gets done in the age of AI. We partner with enterprise clients to drive operating model transformation and enable more adaptive, product-led, and AI-powered organizations.

Our focus areas include:

• Operating Model Transformation (project-to-product, scaled agile)
• Workforce Transformation & Organizational Change
• Platform Implementation & Migration (collaboration and product platforms)
• AI Consulting & Engineering (including Agentic AI solutions)
• Intelligent Workflow Orchestration

What you will do:

Delivery Leadership & Client Engagement

• Provide strategic direction, governance, and delivery oversight for complex enterprise Atlassian engagements.
• Ensure successful project delivery within agreed scope, timelines, budgets, and quality standards.
• Build and maintain strong relationships with key client stakeholders, serving as a trusted advisor on Atlassian solutions and enterprise transformation.
• Lead client business reviews, executive stakeholder meetings, and engagement health assessments.

  Proactively identify and manage delivery risks, escalations, and opportunities for continuous improvement.

• Drive customer satisfaction, retention, and long-term engagement success through measurable business outcomes.

Financial & Operational Management

• Own engagement financial performance, including budgets, profitability, margins, forecasting, and resource utilization.
• Oversee Statements of Work (SOWs), contractual commitments, scope management, and resource planning.
• Establish, monitor, and communicate key performance indicators related to delivery performance, financial health, and client satisfaction.
• Partner with Finance, Sales, and Delivery leadership to ensure engagements remain financially healthy and operationally efficient.
• Identify opportunities to improve delivery processes, resource allocation, and overall practice performance.

Atlassian Practice Growth & Technical Oversight

• Provide delivery oversight for Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization initiatives.
• Collaborate with Solution Architects and technical teams to ensure scalable, high-quality solutions aligned with client business objectives.
• Support pre-sales activities, including solution planning, effort estimation, SOW development, and delivery strategy.
• Partner with Sales and Practice Leadership to identify opportunities for account expansion and additional service offerings.
• Stay current with Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices.

People Leadership & Team Development

• Lead, coach, and mentor delivery managers, consultants, and technical resources supporting Atlassian engagements.
• Drive resource planning, staffing alignment, utilization, and team performance.
• Conduct regular performance discussions, provide coaching, and support professional development.
• Partner with Talent Acquisition and Practice Leadership on hiring needs and workforce planning.
• Foster a collaborative, accountable, and high-performing delivery culture across globally distributed teams.

Qualifications and Skills:

• 8+ years of experience in professional services, technology consulting, or enterprise delivery management.
• 5+ years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud.
• 3-5+ years of people management experience, including hiring, coaching, mentoring, and leading technical or consulting teams.
• Proven experience managing large-scale enterprise client engagements and complex technology implementations.
• Strong financial acumen, including experience managing engagement budgets, profitability, margins, resource utilization, and forecasting.
• Experience developing and managing Statements of Work, delivery plans, and client engagement strategies.
• Strong understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes.
• Demonstrated ability to build executive-level client relationships and manage multiple concurrent engagements.
• Experience partnering with Sales and Solution Architecture teams on pre-sales activities and account growth.
• Excellent communication, leadership, stakeholder management, and problem-solving skills.
• Ability to thrive in a fast-paced, collaborative, and globally distributed consulting environment.

Preferred Qualifications:

• Experience working for an Atlassian Solution Partner or enterprise technology consulting firm.
• Experience with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations.
• Familiarity with ITSM, Agile transformation, DevOps, and enterprise integrations.
• Atlassian certifications, PMP, SAFe, or other relevant Agile/project management certifications.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience.

Travel Requirement:

• Approximately 20% travel may be required based on client engagements and business needs.