ServiceNow Solution Consultant

Support INRY’s ServiceNow sales opportunities by translating customer needs into credible, outcome-focused solution proposals. The Solution Consultant partners with Go-To-Market (GTM), delivery, and technical teams across discovery, qualification, solution design, estimation, RFP/RFI/RFQ responses, presentations, and demonstrations. The role also helps keep INRY’s solution offerings, demos, and reusable presales content current and market-ready.

What you will do:

• Discovery and qualification: Gather and analyze customer requirements from discovery calls, first meetings, RFPs, and RFIs. Capture business needs, use cases, scope, assumptions, constraints, decision factors, and open questions.
• Solution development: Map customer requirements to relevant ServiceNow capabilities and INRY offerings. Work with GTM, delivery, and technical teams to validate feasibility, dependencies, solution approach, and proposed outcomes.
• Proposals, estimates, and RFX responses: Build proposal presentations, solution descriptions, estimation sheets, and pricing inputs. Draft and coordinate clear, accurate responses to RFPs, RFIs, and RFQs, confirming technical and delivery inputs and meeting submission timelines.
• Statements of Work: Develop or contribute to SOWs and related commercial documents, including scope, objectives, deliverables, assumptions, and dependencies; obtain the appropriate internal reviews.
• Customer presentations: Present proposed solutions and INRY capabilities to customers, explain the rationale and expected outcomes, respond to questions, and support customer planning and roadmap conversations.
• Demonstrations and PoCs: Prepare and deliver ServiceNow demonstrations that fit the customer use case. Maintain demo scripts and readiness for supported offerings; coordinate advanced demonstrations and proofs-of-concept with delivery or technical specialists, and contribute to PoC planning and execution.
• Solution and offering assets: Create and update customer-specific introduction and solution decks, service descriptions, offering collateral, industry or event materials, and customer success stories. Maintain reusable proposal and first-call content.
• Platform and market readiness: Stay current with ServiceNow releases, product capabilities, and relevant market needs; reflect useful changes in demos, service descriptions, and solution offerings.
• AI solution positioning: Identify relevant ServiceNow AI opportunities, including Now Assist and agentic AI; help frame customer use cases and business value, and coordinate AI demonstrations or PoCs with AI and technical specialists. Validate feasibility and make assumptions, dependencies, and included versus optional AI scope clear.
• Pod and team coordination: Support assigned GTM or sales-pod deal cadence, track actions and blockers, coordinate contributors, and keep internal stakeholders aligned on deliverables and due dates.
• SSI enablement: Share solution knowledge with colleagues and contribute to internal guidelines, training materials, case studies, and improvements to the team’s content library and presales process.

Qualifications and skills:

• 3-4 years of experience in ServiceNow presales, solution consulting, implementation consulting, or a closely related customer-facing role. Direct ServiceNow presales experience is strongly preferred.
• Working knowledge of the ServiceNow platform and experience positioning one or more ServiceNow products or workflows for customer needs.
• Experience contributing to proposal writing and estimation, customer presentations or demos, and RFP/RFI responses.
• Ability to understand customer requirements, structure a solution approach, and clearly communicate assumptions, scope, feasibility, and dependencies.
• Ability to collaborate effectively with sales, delivery, and technical contributors, while managing multiple deal deadlines.
• Strong written communication, presentation, organization, and customer-engagement skills.
• A consultative approach, techno-functional curiosity, and the ability to tell a clear solution story to technical and non-technical audiences.