Senior Product Specialist (SaaS)

Please note this is a 12 month Fixed Term Contract.

Who are we?

So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle-from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022-2025.

We are scaling at pace, making this an exciting time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Senior Product Specialist role will work closely with our Sales Team to validate that the correct product version (e.g. Standard or Essentials) is being sold to the customer. This team supports the Sales Team behind the scenes and occasionally provide demos to prospects/ customers.

This is a hands-on role that knows the product functionality and limitations in detail. You will be reviewing the CreditorWatch requirements form that customers fill out and provide responses based on the queries coming through.

You will work closely with our Product and Operations team on any future or bespoke customer requirements. This role keeps aware of new and planned features of products and aims to be seen by Sales Team as knowledgeable, firm & fair.

This is full-time opportunity reporting to the Head of Product Delivery and offers hybrid working conditions out of our Sydney CBD Office. We are also open to Melbourne Based candidates.

Some of your responsibilities include and are not limited to:

• Review the CW requirements form as filled out by the customer/ prospect and validate that the Standard or Essentials product is suitable.
• Create detailed “Build Requests” for the internal build team in accordance with CW requirements form
• Provide product demonstrations
• Articulate benefits of product features to the Sales Team
• Liaise internally with Solution Architects or product management team, as applicable, to clarify product capabilities against customers stated objectives
• Perform Level 2 Support to qualify product issue vs user Issues; Assist or escalate as appropriate
• Identify areas for process improvement and implement solutions

Our ideal candidate

• 3-4 years demonstrated experience with configuring or selling SaaS solutions
• Have a thorough understanding of the entire credit onboarding process in order to facilitate recommendations to a customer
• Prior experience working with digital credit applications will be highly sought after
• Strong communication and interpersonal skills
• Strong knowledge of the Credit Management Industry
• Experience working within the Fintech or Accounting
• Excellent problem-solving and analytical skills
• Project Management or Project Co-ordination experience will be useful

More than just work

Keep Active - All employees get a Fitness First Platinum gym membership.

Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you!

Phone Credits - We pay you $50 per month to put towards your plans - how good.

Wellness Days - Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

Bonus Shares - We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) - these monthly team building activities will keep you feeling valued and connected.

Legal Services - Our employees get access to free legal services - from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

The 1%’ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process - We like to keep it simple!

• Phone Screening - A deep dive into the company, role and experience required, including a thorough review of your match to the role - let’s get to know each other and ensure the opportunity is a match!
• Hiring Manager Meeting - This is an opportunity to showcase why your background and skill set aligns to the role and ask questions - be as curious as you want!
• Functional Meeting - Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
• Values Meeting - We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.