Salesforce Business Analyst

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

About the Role

We are looking for an experienced Salesforce professional to design and deliver scalable, secure, and user-friendly solutions for complex business requirements. In this role, you will work closely with business and technology stakeholders to translate requirements into effective declarative solutions across the Salesforce platform.

You will take ownership of advanced automation, security, and configuration while helping improve platform standards and reduce technical debt. This is an excellent opportunity for someone who enjoys solving complex problems and influencing the long-term evolution of a Salesforce environment.

Key Responsibilities

• Design and implement complex declarative solutions across multiple Salesforce objects and business processes.
• Build and maintain advanced Salesforce Flow orchestrations and reusable automation frameworks.
• Configure sophisticated sharing and security models, including organization-wide defaults, role hierarchies, sharing rules, permission sets, and access controls.
• Maintain clear traceability between business requirements, solution designs, and platform configurations.
• Create and maintain solution design documents and other technical documentation.
• Troubleshoot complex issues involving configurations, automations, data access, and user permissions.
• Support user acceptance testing, release planning, deployment readiness, and post-release validation.
• Conduct peer reviews of configuration and automation changes to promote quality and adherence to platform standards.
• Identify opportunities to simplify solutions, standardize processes, improve maintainability, and reduce technical debt.
• Collaborate effectively with business stakeholders, developers, architects, administrators, and testing teams.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or another relevant field.
• Five to seven years of hands-on Salesforce configuration and implementation experience.
• Current Salesforce Certified Administrator credential.
• Strong expertise in Salesforce Flow, security model design, sharing architecture, and complex business-process configuration.
• Experience delivering declarative solutions across multiple objects and integrated business processes.
• Strong analytical, troubleshooting, documentation, and stakeholder-management skills.
• Ability to review configurations critically and recommend scalable, maintainable solutions.

Preferred Qualifications

• Salesforce Certified Advanced Administrator credential.
• Experience designing complex Flow orchestration and reusable automation frameworks.
• Experience supporting enterprise-scale Salesforce environments with multiple teams and stakeholder groups.
• Knowledge of Salesforce release management, deployment practices, and user acceptance testing.
• Experience establishing configuration standards, governance controls, and technical-debt reduction initiatives.
• Familiarity with Agile delivery methods and working with geographically distributed teams.

We welcome applications from qualified candidates across India who are passionate about building high-quality Salesforce solutions and improving the experience of platform users.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.