Senior Application Engineer

Job description

Job Summary:

As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, and manage application installations and configuration.

You will support and administer the Central System on cross-platform operating systems such as Windows, AIX, UNIX, and Linux in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades, and installations are well-rehearsed and documented prior to conducting official installations.

Essential Job Duties and Responsibilities:

• Perform day-to-day application administration.
• Monitor and manage application and infrastructure health.
• Manage and control application software licenses.
• Install and upgrade all applications across on-premise and cloud platforms.
• Troubleshoot issues with containerized applications running on Docker or Kubernetes.
• Perform application deployments using manual methods and automation tools.
• Maintain secure applications.
• Work collaboratively with Project Managers, Operations teams, Test teams, Developers, and Clients in relation to supporting application deployments and changes.
• Be responsible for effective deployments into live and non-production environments, ensuring impact to operational service is minimized.
• Provide sign-off on various release gateways.
• Provide guidance and recommendations on all backend OSs and infrastructure in relation to application function and performance.
• Provide assistance with Windows, UNIX, and Linux-based platforms in relation to application function and performance.
• Monitor system backup, restore, and failover on device software and hardware.
• Mentor staff and act as a key liaison to peers and other system analysts.
• Conduct performance tuning and optimization of resource configuration on all platforms and LAN.
• Provide assistance in the configuration of routers, firewalls, and load balancers as related to application requirements.
• Assist in the installation and configuration of databases, including database migration tasks when performing application upgrades.
• Assist in installing, configuring, and operating monitoring software such as SolarWinds, Dexda, and Azure Insights.
• Develop documentation describing installation-specific configurations and processes.
• Interact with application and infrastructure vendors and distributors.
• Participate as a primary contact in the 24x7 on-call support rotation.
• Comply with company values and adhere to all company policies and procedures. In particular, comply with the code of conduct, quality, security, and occupational health, safety, and environmental policies and procedures.
• Perform other duties assigned by the manager from time to time, as may be reasonably required.

Minimum Job Requirements:

Essential:

• A university degree in a numerate subject (e.g., Computer Science, Maths, Engineering, Natural Science) or a relevant field, or equivalent years of experience in lieu of a degree.
• Five (5)+ years of experience in maintaining applications, both third-party COTS (Apache Kafka, Zookeeper, Apache Storm, Apigee) and internally developed.
• Core understanding of CI/CD pipelines such as Jenkins, Octopus Deploy, Azure DevOps, or GitHub Actions.
• Knowledge and experience administering various Windows and UNIX operating systems, including bash scripting.
• Knowledge of databases, including SQL Server and Oracle.
• Knowledge of SQL in general.
• In-depth understanding of system administration/analyst methodology and principles.
• Proficient with all Microsoft Office applications.

Desirable:

• ITIL experience.
• Understanding of Windows applications such as Microsoft CRM and SAP.
• Scripting ability to automate manual day-to-day tasks using tools such as Ansible and HashiCorp Vault.
• Knowledge of Azure and cloud-based technologies.
• Knowledge of Kubernetes or Docker.

Skills

Apache Kafka, Apache Storm, Apigee, Azure DevOps, GitHub Actions, Jenkins, Octopus Deploy, Oracle Database, SQL Server, Zookeeper