Senior Technical Operations Engineer

The Senior Technical Operations Engineer is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of Cubic's production systems. This role focuses on diagnosing and resolving complex software defects, customer-reported issues, and configuration issues in live environments. As the engineering authority for assigned programs, the engineer will lead root cause analysis, drive corrective actions, and guide cross-functional teams to maintain operational excellence across mission-critical transportation systems.

Key Responsibilities:

• Understand the enterprise architecture end-to-end and own the troubleshooting of production issues across multiple interconnected complex software systems.
• Lead the investigation and resolution of high-impact software defects and configuration issues.
• Perform deep-dive root cause analysis across application, infrastructure, and integration layers.
• Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures.
• Maintain system stability through proactive monitoring and configuration management.
• Understand the technical baseline for system architecture, design, and configuration across the full lifecycle.
• Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.
• Serve as the escalation point for complex technical issues affecting production environments.
• Possess strong cross-functional collaboration skills with proven expertise in diagnosing, troubleshooting, and resolving complex technical issues.
• Drive root cause and pattern analysis for recurring production issues, translating findings into sustainable engineering improvements and preventive actions.
• Champion automation and observability improvements to reduce manual intervention, strengthen system reliability, and improve operational efficiency.
• Own the relationship with the program team and ensure systems meet performance, availability, and supportability targets as dictated by agreed SLAs.
• Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures.
• Lead post-incident reviews and drive continuous improvement in support processes.
• Interface with customers and vendors to resolve escalated issues and align technical solutions.

Required Qualifications:

• Bachelor's degree in Engineering, Computer Science, Electrical Engineering, or related field.
• Five (5)+ years of experience in systems engineering, with a strong focus on production support and defect resolution.
• Hands-on exposure to incident, problem, and change management processes.
• Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.
• Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments.
• Experience with monitoring tools, log analysis, and performance tuning.
• Familiarity with configuration management systems.
• Knowledge of Kafka.
• Ability to navigate ambiguity and create clarity for self and others.
• Hands-on exposure to Oracle/SQL querying.
• Exposure to a 24x7 rotational shift support function.
• Exposure to customer/client interactions and reviews.

Preferred Qualifications:

• Experience in transportation, finance, smart mobility, or another regulated and mission-critical industry.
• Experience with high-availability, fault-tolerance, distributed, and event-driven architectures.
• Experience leading reliability engineering, observability, automation, production modernization, or operational maturity initiatives across large-scale systems.
• Experience working across technology ecosystems in which applications, integrations, field devices, back-office platforms, and operational processes collectively affect customer-facing services.
• Knowledge of security, resilience, disaster recovery, capacity planning, and production-readiness practices for enterprise systems.
• Relevant professional certifications in cloud technologies, IT service management, database technologies, or systems engineering.

Skills

Kafka, Oracle, Production Support, SQL