Service Administrator

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

We are looking for a talented Service Administrator to join our Campbellfield Service team.

This is a customer-facing administrative role, providing day-to-day support to our Campbellfield branch. You'll handle incoming calls and customer enquiries, process purchase orders (POs), liaise with internal departments and assist with general administration to keep things running smoothly.

We're looking for an experienced administrator who can work autonomously, communicate confidently and manage a busy, sometimes high-pressure environment. Automotive, transport or heavy vehicle industry experience is preferred, along with a positive attitude and familiarity with common systems. Experience with SAP is preferred, as we will transition into SAP.

In this role, you will make an impact in the following ways:

• Coordinate all aspects of mechanical workshop service administration, including opening work orders

• Manage mechanical workshop service invoicing, job closures, and purchasing processes including purchase orders and accounts payable/receivable

• Accurately process labour entries and support WIP/PIP management aligned with KPIs

• Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery

• Balance multiple tasks and deadlines while supporting branch and corporate performance targets

• Provide backup support for the admin team during breaks, leave, or peak workload periods

To be successful in this role you will need the following:

• Proven experience with Accounts Payable / Receivable within a service industry

• Proven experience in fast-paced mechanical workshop service environment, handling diverse supplier accounting inquiries

• Strong communication skills for engaging with internal stakeholders effectively

• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations

• Advanced computer skills in Microsoft Suite; training provided on other programs

• Automotive experience is beneficial

Any other tasks delegated by management