Associate IT Support Officer

Job Overview:

As a vital part of CureMD’s IT team, the Associate IT Support Officer will play a key role in providing technical assistance and ensuring smooth IT operations. Acting as the first line of support, this role is responsible for troubleshooting issues, maintaining system functionality, and ensuring a seamless user experience across the organization.

Job Responsibilities:

• Provide timely technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and troubleshoot Windows and macOS operating systems.
• Assist in the administration and maintenance of CureMD’s LAN, WAN, and wireless network infrastructure.
• Collaborate with IT teams to resolve escalated technical issues and ensure seamless operations.
• Monitor system performance and configurations to maintain network security and stability.
• Identify areas for process improvement and contribute to IT workflow enhancements.
• Assist in hardware procurement and maintain an accurate IT asset inventory through the designated software portal.

Qualifications:

• Associate Degree or Diploma in Computer Science, Information Technology, or a related field is required.
• Strong problem-solving and troubleshooting skills with a customer-focused mindset.
• Basic understanding of networking fundamentals, Windows, and macOS environments.
• Familiarity with LAN, WAN, wireless networking, and IT security best practices.
• Ability to work effectively in a team-oriented IT support environment.
• Strong communication and interpersonal skills to assist end-users and collaborate with IT teams.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology - we’re making a tangible difference in people’s lives. Together, let’s save lives.