Full-Stack Customer Success Engineer (f/m/x)

Hi there!

Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIR·MS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs.

In this role, you will act as a technical enabler for researchers and clinicians,helping them successfully adopt and use AI-powered tools in a regulated health environment.

Your future role

• Build further features around the AIR·MS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React or Vue or Angular)
• Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use
• Maintain the software stack up-to-date and ensure reliable, stable deployments across environments
• Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows

What you need to succeed

• Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience
• 2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend)
• Hands-on experience with modern frontend frameworks (one of: React, Vue, Angular)
• Ideally working experiences integrating or deploying LLM or AI
• Strong collaboration skills to work across engineering, product, and research teams
• Strong communication skills in English (C1)

Why you will love working with us

• High level of personal responsibility and creative freedom
• Work on socially impactful projects in the healthcare sector
• Collaboration with leading partners from research, technology, and healthcare
• A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore)
• Flexible working models with the option to work from home
• Permanent employment contract with 30 days of vacation
• Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket

Good to know

• We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team.
• If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.
• Please enclose your complete documents (CV, Github Account, Work sample) with your application.
• For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office