Desktop Engineer

Reference: JHB007377-Ruan-1

Our client in the agriculture and food production sector is looking for 2x Desktop Engineers in the Dundee and Albert Falls areas on a 3 months contract. Candidates need to have solid Desktop Support experience with knowledge of Network troubleshooting as initial support before escalating to the Network team. Duties & Responsibilities Key Responsibilities
End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Diagnose and resolve hardware, software, and operating system issues.

• Support Microsoft Windows 10/11 and Microsoft 365 applications.

• Troubleshoot Outlook, Teams, OneDrive, and SharePoint access issues.
• Manage incidents and requests through the IT service desk.

User Administration

• Create, modify, and disable user accounts.
• Manage Active Directory and Microsoft Entra ID user administration.
• Reset passwords and maintain security group memberships.
• Support MFA and identity management processes.

Device Deployment & Lifecycle Management

• Configure and deploy desktops, laptops, and mobile devices.
• Build and maintain workstation images.
• Manage hardware refreshes and equipment replacements.
• Maintain IT asset registers and software inventories.

Infrastructure Support

• Basic troubleshooting of LAN, WAN, wireless, and VPN connectivity issues.
• Basic support on switches, access points, and network cabling.
• Assist infrastructure teams with server and communication room checks.
• Escalate network and server incidents where required.

 
Experience Required
Essential

• 3-5 years desktop or end-user support experience.
• Experience supporting 200+ users.
• Strong Microsoft environment support experience.
• Experience with ticketing systems.
• IP camera and access control system support
• Experience supporting remote branch environments
• Valid driver's license and willingness to travel between sites
• Any experience with scales and label printers would be advantageous

 
Qualifications

• Grade 12 / Matric.
• National Diploma or Degree in Information Technology.

 
Advantageous Certifications

• Microsoft 365 Administrator
• CompTIA A+
• CompTIA Network+
• ITIL Foundation