Finance Systems Administrator

The Finance Systems Administrator is responsible for the day-to-day administration, support and integration of the finance systems used predominantly by the US business. Based in Halifax, the role owns user and configuration administration for Sage Intacct and Ramp, supports Planful integrations, troubleshoots system and transaction issues, and coordinates with Finance, IT, vendors and business users to secure effective resolution. The postholder will distinguish system or setup issues from accounting and coding matters, directing finance questions to the appropriate Finance owner.

Key Responsibilities

• Sage Intacct administration: Manage users, security access, dimensions and other agreed system configuration, maintaining accurate records and appropriate controls.
• Sage Intacct support: Help users determine whether transaction difficulties arise from system configuration, setup or another technical issue; troubleshoot and resolve issues within scope.
• Accounting issue escalation: Identify matters requiring accounting judgement or correction and refer them to the appropriate Controller or Finance team member for review and resolution.
• Sage Intacct integrations: Monitor and troubleshoot integrations with Sage Intacct, coordinating with internal teams and external providers where required.
• Ramp administration: Manage users, access and approval workflows, ensuring configuration remains aligned with agreed finance processes and controls.
• Ramp deployment support: Support approved solution deployments with relevant business and vendor teams, including planning, testing, implementation and post-launch support.
• Ramp-to-Sage enablement: Develop practical knowledge of the synchronisation process between Ramp and Sage Intacct, maintain guidance and train nominated users.
• Finance and coding queries: Route questions concerning accounting treatment, coding or finance policy to the appropriate Controller or Finance team member rather than providing accounting advice.
• Planful integrations: Work with Finance, technology teams and system owners to develop, test and maintain integrations between Planful and connected platforms, including Sage Intacct and Great Plains
• Integration change coordination: Translate approved dimension and data requirements into system changes, confirm ownership, track dependencies and escalate unresolved decisions or resourcing constraints.
• Scope management: Ensure partnership with Coupa administrators, specifically regarding integration between Sage Intacct and Coupa. Direct Coupa requests to the designated Coupa owner, as Coupa administration and support are outside this role’s scope.
• Documentation and controls: Maintain configuration records, support procedures, training materials, change logs and evidence required for access reviews and audit.

Skills, Knowledge & Expertise

Essential:

• Experience administering, supporting or configuring a finance, enterprise resource planning, accounting or financial planning system.
• Hands-on experience with user administration, workflows, dimensions, master data and system integrations in a controlled environment.
• Practical experience supporting Sage Intacct, Ramp or Planful, or comparable finance platforms.
• Good understanding of core finance processes and the ability to distinguish system or configuration issues from matters requiring accounting judgement.
• Experience troubleshooting transaction, interface and data-flow issues and coordinating resolution across Finance, IT and vendors.
• Strong analytical and problem-solving skills, with the ability to investigate issues using data and system evidence.
• Clear written and verbal communication, including the ability to produce guidance, train users and explain technical matters to non-technical audiences.
• Strong organisation and attention to detail, with the ability to manage competing requests, dependencies and escalations.
• Willingness and ability to work a schedule that provides effective overlap with US business hours, particularly during critical reporting periods.
• Customer-focused and responsive
• Collaborative across functions, cultures and time zones
• Comfortable taking ownership and escalating risks appropriately
• Adaptable and committed to continuous improvement

Desirable:

• Post-secondary qualification in finance, accounting, information systems, business or a related discipline, or equivalent practical experience.
• Experience supporting US finance operations or a multi-entity, multi-currency organisation.
• Detailed working knowledge of Sage Intacct, Ramp or Planful.
• Knowledge of financial controls, audit requirements, role-based access and segregation of duties.
• Experience with system implementation, upgrades, testing, user training, automation or process improvement.
• Working knowledge of databases, query tools, business intelligence platforms or integration concepts.
• Experience working with a service-management or ticketing platform.