Subscription Administrator

Overview

DecisionPoint seeks a Subscription Administrator to manage GovDelivery subscription automations, audience groups, segmentation rules, and subscriber management modules for a high-visibility federal and DoD-aligned communications environment. This role ensures subscriber data integrity, accurate audience targeting, and proper execution of subscription workflows that support enterprise-wide ePublications and digital communications.

The Subscription Administrator collaborates with content, analytics, UX, and communications teams to maintain subscription lists, troubleshoot delivery issues, and support ongoing optimization of audience engagement.

This position is fully remote.

Duties & Responsibilities

The Subscription Administrator will:

• Manage GovDelivery subscriber groups, segmentation rules, and subscription modules.

• Configure and maintain automated subscription workflows.

• Support subscriber data imports, cleansing, audit checks, and metadata updates.

• Monitor subscription performance and identify anomalies or delivery issues.

• Coordinate with communications teams to align groups with ongoing campaigns and ePublications.

• Maintain subscription dashboards, user profiles, and delivery preferences.

• Validate subscription forms, opt-in/opt-out flows, and related UI elements.

• Ensure all subscription processes meet federal communications and accessibility standards.

• Maintain documentation for subscriber workflows, data rules, and governance processes.

• Support analytics integration and stakeholder reporting.

Qualifications

Clearance Requirement

Candidate must possess a Tier 2 Moderate Risk Public Trust (from any federal agency) or an active Secret clearance or higher.

Education (Required)

Bachelor’s degree in Information Science, Marketing, Digital Communications, or a related field.

Experience (Required)

• Minimum 2 years of experience in digital communications, marketing operations, data management, or subscriber/list administration.

• Experience with enterprise communications tools (GovDelivery strongly preferred).

• Experience performing structured data updates or maintaining digital systems.

Technical Knowledge (Required)

• Understanding of audience segmentation, subscription workflows, and metadata rules.

• Familiarity with email delivery platforms and subscriber list management.

• Basic understanding of accessibility and digital communications standards.

Technical Knowledge (Preferred)

• Experience with GovDelivery automations and audience modules.

• Experience performing QA checks on forms, lists, and user flows.

• Familiarity with basic data analysis or reporting tools.

Skills

• Strong organizational skills and attention to detail.

• Ability to manage repetitive workflows with precision and consistency.

• Strong communication and coordination skills with cross-functional teams.

• Ability to troubleshoot subscription issues and document findings clearly.

• Ability to handle sensitive subscriber data securely and appropriately.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.