ERP Solution Specialist

Join our Group IT team and help shape the future of Finance, Procurement, and HR processes across an international organization.

We are looking for a proactive, customer-focused, and analytical ERP Solution Specialist to play a key role in the evolution and support of our Workday platform. This is an exciting opportunity to work at the heart of a major digital transformation program, driving operational excellence and delivering tangible business value across multiple countries.

In this role, you will provide functional support, enhance business processes, and contribute to the ongoing development of our Workday ecosystem. You will also be actively involved in international rollout activities, supporting deployments, go-lives, and hypercare phases while helping to shape the future roadmap of the platform.

If you enjoy solving business challenges through technology, collaborating with diverse stakeholders, and continuously improving processes, we would love to hear from you.

What You'll Be Doing

Drive Business Evolution & Innovation

• Partner with Finance, Procurement, HR, and IT teams to optimize and streamline business processes.

• Support the rollout of new Workday modules and capabilities.

• Contribute to digital transformation initiatives, process harmonization, and automation programs.

• Help identify opportunities to maximize business value through technology and process improvements.

Deliver Functional Expertise & Continuous Improvement

• Gather and analyze business requirements, translating them into effective system solutions.

• Support the design and implementation of system enhancements and process improvements.

• Participate in solution validation to ensure alignment with business objectives.

• Continuously identify opportunities to improve user experience, system efficiency, and automation.

• Maintain clear and up-to-date functional documentation and process records.

Support Testing & Change Adoption

• Prepare and execute functional testing activities.

• Coordinate and support User Acceptance Testing (UAT) with business stakeholders.

• Validate system changes and ensure successful release outcomes.

• Contribute to change management initiatives that enhance user adoption and engagement.

Be Part of a Global Workday Rollout

• Support cutover planning and deployment activities across multiple countries.

• Participate in go-live and hypercare support, ensuring a smooth transition for users.

• Monitor, track, and resolve deployment-related issues.

• Work closely with local teams to ensure successful adoption of the new platform.

Provide Expert User Support

• Deliver second-line functional support for Workday users across Finance, Procurement, and HR.

• Investigate recurring issues, identify root causes, and drive sustainable solutions.

• Escalate complex issues when required while ensuring effective resolution.

• Empower users through guidance, troubleshooting, and knowledge-sharing.

• Contribute to user documentation, training materials, and knowledge base articles.

What We're Looking For

Required Experience & Skills

• 3 to 5 years of experience supporting ERP implementations, rollouts, cutover activities, or hypercare phases within solutions such as Workday, SAP, Oracle, Microsoft Dynamics, Sage, or similar platforms.

• Strong understanding of Finance and Procurement business processes.

• Experience with incident management, change management, and issue resolution tools such as ServiceNow, Jira, or equivalent.

• Knowledge of functional configuration, testing methodologies, and User Acceptance Testing (UAT).

• Ability to translate business requirements into practical and scalable system solutions.

• Fluent Portuguese and professional proficiency in English.

• Experience working within international and cross-functional environments.

Preferred Qualifications

• Previous Workday experience is highly valued.

• Degree in Information Systems, Computer Science, Business Information Systems, Management, Engineering, or a related discipline.

What Makes You Successful

• Customer-centric mindset with a passion for delivering excellent service.

• Strong analytical and problem-solving capabilities.

• Ownership, accountability, and a results-driven attitude.

• Ability to work independently while collaborating effectively with diverse teams.

• Adaptability and resilience in fast-paced, evolving environments.

• Curiosity, continuous learning mindset, and enthusiasm for improvement and innovation.

Why Join Us?

This is more than a support role. It's an opportunity to contribute to a large-scale transformation programme, work with international teams, influence the future evolution of our Workday platform, and make a real impact on how our business operates worldwide.

If you're passionate about ERP solutions, process improvement, and delivering meaningful business outcomes through technology, we'd love to meet you.