Customer Support Analyst (English/Arabic)

CUSTOMER SUPPORT ANALYST | ARABIC & ENGLISH | EGYPT

Start your international career with Travelport. Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that keeps the world moving, look no further.

Travelport is the technology behind millions of travel bookings worldwide, from flights and hotels to car rentals and unforgettable journeys. Our solutions help travel agencies and businesses deliver seamless travel experiences every day. While we can't prevent flight delays or lost luggage, we can simplify the technology that powers travel, and we're looking for talented people to help us do just that.

Why this role is a great move for you

As a Customer Support Analyst (Arabic & English), you'll join a global team supporting travel professionals across the Travelport platform. This is an excellent opportunity to use your language skills, build expertise in travel technology, and develop a rewarding international career.

At Travelport, you'll:

• Use your Arabic and English skills every day in a professional, global environment
• Gain valuable experience in travel technology and customer operations
• Work with industry-leading Global Distribution Systems (GDS)
• Develop in-demand troubleshooting and problem-solving skills
• Collaborate with international customers and teams worldwide
• Benefit from comprehensive training and continuous learning opportunities

What you'll be doing

You'll be the go-to expert supporting customers and frontline teams across the Travelport product portfolio.

Day to day, you will:

• Provide Helpdesk support across the full Travelport product range, addressing both functional and technical issues.
• Support customers through multiple channels, including phone, email, chat, and web-based requests.
• Diagnose and troubleshoot reported issues quickly and accurately to minimize customer impact.
• Resolve customer issues directly or work with internal teams and escalation partners to ensure timely resolution.
• Adhere to resolution and escalation timelines while maintaining excellent customer service standards.
• Continuously expand your Travelport product knowledge to effectively identify and resolve customer issues.
• Log, monitor, and manage incidents through Travelport's Incident Management System.
• Track incidents through to resolution and provide customers with timely updates.
• Identify recurring trends and opportunities to improve processes and customer satisfaction.
• Take ownership of customer incidents from initial contact through successful resolution.
• Ensure all interactions are handled professionally, accurately, and in accordance with Travelport policies.
• Promote Travelport self-service tools and resources, including MyTravelport.

This role is ideal for someone who enjoys solving problems, helping customers, and working in a fast-paced international environment.

What you'll gain

This role is more than a customer support position. It's an opportunity to build a career in travel technology.

• International exposure through collaboration with global customers and colleagues
• Transferable skills in technical support, communication, and problem solving
• Career development opportunities across operations, training, support, and specialist functions
• The chance to leverage and strengthen your Arabic and English language skills
• A supportive and collaborative team environment

What we're looking for

We're open to candidates from a variety of travel industry backgrounds who bring strong customer focus and a passion for learning.

You'll stand out if you have:

• At least 2 years of experience within a travel agency, tour operator, airline, or travel technology environment.
• Experience using Global Distribution Systems (GDS), with Galileo knowledge highly preferred. Experience with other GDS platforms will also be considered.
• Strong Arabic and English communication skills, both written and verbal.
• Experience with CETS or other leisure booking tools is advantageous but not required.
• A collaborative, consultative, and customer-focused approach.
• Strong relationship-building skills and the ability to work effectively with customers and colleagues.
• A proactive mindset with excellent troubleshooting and problem-solving abilities.
• The ability to thrive in a fast-paced, team-oriented environment

If you don't meet every requirement but are eager to learn and grow, we'd still love to hear from you.

Hear from our team

Search #Travelport, #lifeattravelport, and #travelportGDL on LinkedIn to learn more about our people, culture, and career opportunities.

Ready to apply?

If you're looking for an opportunity to use your language skills, grow your travel technology expertise, and build an international career with a global organization, we'd love to hear from you.

Your journey at Travelport starts here. Apply now!

Our application process is quick, easy, and hassle-free and takes just a few minutes to complete.

Travelport is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available throughout the recruitment process for candidates with disabilities.

If you experience technical difficulties during the application process, please send your CV and the job title you are applying for to [email protected].