Application Support Engineer

This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an Application Support Engineer to work in this project in Porto (Hybrid).

What are we looking for?

• Experience in L2 and L3 support based on ITIL best practices;
• Coordinate technical changes and operations, including electrical shutdowns and server moves;
• Draft and update instructions;
• Document software and technical architectures;
• Configure and monitor application alerts;
• Good knowledge of Windows and Linux operating systems;
• Understanding of and knowledge about virtualised environments, including servers and API gateways;
• Good knowledge of ticketing systems such as Jira or ServiceNow;
• Good knowledge of scripting languages such as PowerShell/Bash;
• Good knowledge of network concepts, including DHCP, firewalls, routing and proxies, and of web-based client/server applications.

What can you expect from us?

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!