Lead Software Engineer - Sr ServiceNow Developer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Senior ServiceNow Developer will be responsible for development and support of the ServiceNow implementation covering Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations. We are seeking a Senior ServiceNow Engineer with proven expertise in hands-on development and Automation Test Framework. This role is responsible for contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations) and ServiceNow ATF(Automated Test Framework).

Key Responsibilities

Hands-on ServiceNow Development

• Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
• Manage update sets, migration, and development lifecycle activities.
• Collaborate with architects/developers to ensure testability in designs.
• Develop and support integrations using REST, SOAP, and Integration Hub.
• Contribute to CI/CD pipeline automation for faster, reliable deployments.

Collaboration & Leadership

• Mentor junior engineers in QA, automation, and ServiceNow configuration best practices.
• Work with analysts, product owners, and developers to align on requirements and deliverables.
• Collaborating across multiple time zones with global teams.
• Actively participate in Agile ceremonies (refinement, planning, daily stand-ups, retrospectives).
• Champion a quality-first mindset across engineering and business stakeholders.

Quality Engineering & Assurance

• Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.
• Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
• Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.
• Build and maintain automation frameworks using ATF, Selenium, and related tools

Qualifications

• 8+ years in software testing/development, with 4+ years on ServiceNow platform.
• Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub).
• Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
• Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI.
• Strong knowledge of upgrade lifecycle, patch testing, and defect management.
• Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation.
• Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
• Bachelor’s or Master’s in Computer Science, IT, or related field.
• Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.

Talents Needed for Success

• 8+ years of proven experience in Development, and Testing, with deep knowledge of ServiceNow modules (Some of these includes ITSM, Service Catalog, CSDM, ITOM).
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic.
• Strong expertise in ServiceNow Automated Test Framework (ATF)
• Hands-on experience with API testing for ServiceNow integrations.
• Experience with update set migration, ServiceNow development lifecycle, and deployment processes.
• Hands-on experience with ServiceNow upgrades, patch testing, and defect management.
• Strong analytical and problem-solving skills; able to anticipate risks, enforce QA standards, and recommend improvements.
• Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment.
• Proven ability to work in offshore-onshore delivery models, collaborating across multiple time zones with global teams.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.