Data Entry Clerk

About the role

The Data Entry Clerk is responsible for accurately inputting and maintaining customer and transactional data in our internal systems. This full-time remote position supports the operations team by ensuring data integrity and providing timely customer service.

Key responsibilities

• Enter, verify, and update customer and transaction records in the company database with a focus on accuracy.
• Conduct routine data audits to identify and correct inconsistencies or errors.
• Respond to internal and external inquiries regarding data status and resolve issues promptly.
• Generate and distribute regular reports on data entry metrics and quality control.
• Collaborate with the IT and operations teams to improve data workflows and system functionality.
• Maintain confidentiality and security of sensitive information in compliance with company policies.
• Assist in onboarding new clients by setting up their data profiles and ensuring proper migration.

Required qualifications

• 2-3 years of professional data entry experience, preferably in a customer-focused environment.
• Proficiency with database management tools (e.g., Microsoft Access, SQL, or similar).
• Strong typing speed (≥ 70 wpm) with high accuracy.
• Excellent written and verbal communication skills for effective customer service.
• Demonstrated ability to meet tight deadlines while maintaining data quality.
• Reliable high-speed internet connection and a suitable home office setup.

Nice to have

• Experience with CRM platforms such as Salesforce or HubSpot.
• Familiarity with data cleaning tools (e.g., OpenRefine, Excel Power Query).
• Basic knowledge of data privacy regulations (GDPR, CCPA).
• Exposure to automated data entry solutions or OCR technologies.