KYC Manager

Role Summary:

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform - Dhan (www.dhan.co) in November 2021.

We are looking for an experienced and detail-oriented KYC Manager to lead and oversee our KYC Operations, specifically focusing on Non-Individual accounts including Corporate, LLP, Partnership, NRI, and Institutional (MF/FPI/PMS) clients. The ideal candidate brings strong, hands-on expertise in Depository (CDSL) and Broking Operations to ensure seamless account lifecycle management while maintaining absolute compliance with SEBI, Exchange, and Depository regulations. In this role, you will manage end-to-end KYC, CKYC, KRA, and FATCA due-diligence frameworks, spearhead technology automation initiatives, and serve as the primary point of contact for internal, external, and regulatory audits.

Expected Responsibilities:

• Account Lifecycle & Operations Control: Monitor, streamline, and govern end-to-end client onboarding, profile updates, modifications, and account closures across broking and depository platforms.
• Regulatory Compliance & Due Diligence: Oversee and automate KYC, CKYC, KRA, and FATCA/CRS processes in strict alignment with SEBI, CDSL, and Stock Exchange guidelines, with a specific focus on complex Non-Individual accounts.
• DP & Broking Operations: Ensure flawless day-to-day execution of depository operations, maintaining exceptional operational accuracy, strict regulatory adherence, and optimal Turnaround Times (TAT).
• Regulatory Reporting & Filings: Prepare, validate, and submit all mandatory periodic regulatory reports and submissions to CDSL and Stock Exchanges accurately within statutory timelines.
• Audit & Inspection Management: Lead and manage internal, external, concurrent, and regulatory audits (SEBI/Exchanges/Depositories), ensuring zero non-compliance and the swift resolution of audit queries.
• Client Grievance Resolution: Monitor, track, and resolve client grievances and escalations within defined SLAs, driving root-cause analysis and corrective actions to prevent recurrence.
• Internal Controls & SOP Implementation: Formulate, update, and enforce strict compliance with Standard Operating Procedures (SOPs) and internal operational risk control mechanisms.
• Tech & Product Collaboration: Partner closely with internal Technology and Product teams to spearhead end-to-end operational automation, system enhancements, new project rollouts, and continuous process optimization.

Expected Skills:

• 5-8 years of relevant experience in Broking and Depository Operations, preferably with a SEBIregistered entity.
• 2-3 years of experience in a team lead or managerial role.
• Strong hands-on experience in CDSL and Stock Exchange operations.
• Good understanding of SEBI regulations, CDSL rules, Stock Exchange circulars, KRA, CKYC, FATCA and CRS requirements.
• Experience handling Non-Individual accounts, including Corporates, LLPs, Partnerships, NRIs, MF, FPI and PMS clients.
• Strong understanding of client onboarding, account modifications, closures and related operational processes.
• Experience in managing audits, inspections, regulatory queries and compliance requirements.
• Strong problem-solving skills with the ability to handle complex operational issues and client escalations within defined SLAs.
• Ability to work closely with Technology and Product teams and translate business and regulatory requirements into system workflows and automation.
• Proactive approach to identifying operational gaps, system issues and process bottlenecks.
• Good analytical skills with proficiency in Advanced Excel, MIS and data analysis.
• Strong verbal and written communication skills, with the ability to explain regulatory and operational requirements clearly.
• Comfortable working in a fast-paced, technology-driven environment.
• Bachelor’s degree in Commerce, Finance, Business Administration or a related field.
• NISM Series VI - Depository Operations or NISM Series VII - Securities Operations and Risk Management certification will be an added advantage.

Location: Goregaon West, Mumbai (Preference will be given to candidates residing in Mumbai’s Western suburbs).

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If you believe in making great first impressions and enjoy being at the center of workplace energy, we’d love to hear from you

Why Join Raise?

We’re a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you’ll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy.

Our Values & Culture

We look for people who:

• Are obsessed with customer satisfaction.
• Respect their work, teammates, and users.
• Value speed, humility, and thoughtful action.
• Prefer quality over quantity.
• Are hands-on regardless of role or title.
• Embrace ownership, discipline, and an entrepreneurial spirit.
• Believe in less talk, more execution.
• Are passionate about the work they do.

Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

About Raise Financial Services

We are building technology led financial products and infrastructure for India’s top 25Mn+ financially

aware and literate users. Our product lines span investments, financing, insurance, payments, and

wealth services. We will offer consumer products & services that cater to these users, and will offer the

same technology & infrastructure to partners in the startup ecosystem willing to take the experience to

everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences

and provide exceptional customer services to our users.

Explore more:

• Company Website: www.raiseholding.co
• Investment Platform: www.dhan.co
• Instagram Page - Life at raise