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Branch Support Executive
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Salary
≈ $5k – $11k per year (Estimated)
Location
In office (Noida)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Sep 22, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As a Branch Support Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI sector. Your primary focus will be to handle customer inquiries, offer assistance, and ensure a seamless and satisfying experience. You will be a key player in maintaining our reputation for excellent customer service.
- Handle customer inquiries and provide timely responses via phone, email, or live chat.
- Resolve customer issues and complaints, ensuring a high level of satisfaction.
- Offer product and service information, guiding customers through our offerings.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with the back-office team to ensure smooth operations and efficient issue resolution.
- Stay updated with the latest company policies, procedures, and product knowledge.
- Provide regular feedback to the management team on customer trends and preferences.
- Assist in developing and implementing customer support strategies.
- Ensure compliance with data privacy and security regulations.
- Promote a positive company image and build strong customer relationships.
- A high school diploma or equivalent is required, with a preference for a college degree in a related field.
- 1-2 years of experience in a customer support role, preferably in a BFSI environment.
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Proficiency in using customer relationship management (CRM) systems and basic office software.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and positive attitude, with a focus on delivering exceptional customer service.
- Flexibility to adapt to changing work schedules and handle high-pressure situations.
- Basic knowledge of data privacy regulations is an asset.
- A passion for learning and staying updated with industry trends.
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