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Team Leader
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Location
In office (Mumbai)
Seniority
Staff · 5+ years exp
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Digitide Solutions scores B on the Alion truth index.
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Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As a Team Leader, you will play a crucial role in managing and guiding a team of professionals. Your responsibilities will include overseeing daily operations, ensuring smooth workflow, and implementing strategies to enhance productivity. You will be a key driver of our team's success, fostering a positive and collaborative work environment.
- Lead and manage a team of back-office professionals, providing guidance and support.
- Oversee daily operations, ensuring efficient and timely completion of tasks.
- Implement and monitor performance metrics, identifying areas for improvement.
- Foster a culture of collaboration and knowledge sharing within the team.
- Ensure compliance with company policies and procedures, maintaining high standards.
- Mentor and develop team members, providing feedback and performance evaluations.
- Collaborate with other departments to align strategies and achieve common goals.
- Stay updated with industry trends and best practices, driving innovation.
- Handle client escalations and provide timely resolutions, maintaining strong client relationships.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in a team leadership role, preferably in a back-office environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire others.
- Excellent organizational and time management skills, with a focus on attention to detail.
- Proven track record of successfully managing and leading teams, driving performance.
- Proficiency in MS Office suite and relevant software tools for back-office operations.
- Ability to work independently and make sound decisions under pressure.
- Excellent communication skills, both written and verbal, with strong presentation skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
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