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Team Leader

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 7 days ago

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Salary

≈ $16k – $34k per year (Estimated)

Location

In office (Neemuch)

Seniority

Staff · 3+ years exp

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 26, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As the Team Leader, you will play a vital role in guiding and mentoring a team of CCEs. Your responsibilities will include overseeing daily operations, providing customer support, and ensuring the team's performance meets set standards. This role is crucial for maintaining a positive customer experience and driving the company's success.

Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment.
Oversee daily operations, ensuring efficient and effective customer support processes.
Handle complex customer inquiries and provide timely resolutions, maintaining high customer satisfaction.
Conduct regular performance evaluations and provide constructive feedback to team members.
Identify areas for process improvement and implement strategies to enhance team productivity.
Collaborate with other departments to ensure seamless customer journey and cross-functional alignment.
Stay updated with industry trends and best practices, implementing innovative solutions when necessary.
Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
Build and maintain positive relationships with internal stakeholders and external partners.

Minimum of 3 years of experience in a team leadership role, preferably in a customer service environment.
Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
Strong problem-solving and decision-making abilities, with a customer-centric approach.
Proven track record of successful team management and performance improvement.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Ability to work independently and manage multiple tasks simultaneously.
Excellent organizational and time management skills, with attention to detail.
Flexibility to adapt to changing business needs and priorities.
Strong analytical skills with the ability to interpret data and make informed decisions.
A positive attitude, a collaborative mindset, and a passion for delivering exceptional customer service.