Team Leader

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 3 days ago
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Salary
≈ $22k – $59k per year (Estimated)
Location
In office (Lucknow)
Seniority
Staff · 3+ years exp

Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 24, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As the Team Leader, you will play a pivotal role in guiding and mentoring a team of CCEs, fostering a positive and productive work environment. Your responsibilities will include overseeing daily operations, implementing strategies to enhance customer satisfaction, and ensuring the team's adherence to company policies and procedures. You will also collaborate with other departments to streamline processes and improve overall efficiency.
  • Lead and motivate a team of Customer Care Executives, providing guidance and support.
  • Oversee daily operations, ensuring smooth and efficient workflow.
  • Implement strategies to enhance customer satisfaction and resolve inquiries promptly.
  • Monitor and evaluate team performance, providing constructive feedback and coaching.
  • Collaborate with other departments to streamline processes and improve efficiency.
  • Ensure compliance with company policies, procedures, and quality standards.
  • Handle complex customer inquiries and escalate issues as needed.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge.
  • Maintain accurate records and generate reports on team performance and customer feedback.
  • Minimum of 3 years of experience in a team leadership role, preferably in a customer service environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and problem-solving abilities, with a customer-centric approach.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software.
  • Ability to work independently and make informed decisions.
  • Analytical skills to interpret data and identify areas for improvement.
  • Flexibility to adapt to changing work priorities and a dynamic work environment.
  • Excellent time management and organizational skills.
  • A positive and professional attitude, with a focus on continuous improvement.
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