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Senior Team Leader

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 25 days ago

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Salary

≈ $13k – $33k per year (Estimated)

Location

In office (Delhi)

Seniority

Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 24, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

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Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As the Senior Team Leader, you will play a vital role in guiding and developing a team of CCEs. Your responsibilities will include overseeing daily operations, implementing strategies to enhance customer satisfaction, and ensuring the team's adherence to company policies and procedures. You will also be responsible for training and mentoring new CCEs, fostering a positive and collaborative work environment, and driving continuous improvement in customer service standards.

Lead and motivate a team of CCEs, providing guidance and support to ensure high-quality customer service.
Oversee daily operations, ensuring efficient issue resolution and timely response to customer inquiries.
Implement strategies to enhance customer satisfaction, including identifying areas for improvement and implementing best practices.
Conduct regular performance evaluations and provide constructive feedback to CCEs, fostering a culture of continuous learning and development.
Train and mentor new CCEs, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience.
Monitor and analyze customer feedback and trends, identifying opportunities for process improvement and innovation.
Ensure compliance with company policies and procedures, maintaining a high standard of professionalism and ethical conduct.
Build and maintain positive relationships with internal stakeholders, fostering a collaborative and supportive work environment.
Stay updated with industry trends and best practices, continuously seeking opportunities to enhance the team's performance.

A minimum of 5 years of experience in a customer service leadership role, preferably in a back-office or contact center environment.
Proven track record of successfully leading and mentoring a team, with a focus on customer satisfaction and employee development.
Excellent communication and interpersonal skills, with the ability to build strong relationships and provide effective feedback.
Strong problem-solving and analytical skills, with the ability to identify trends and implement process improvements.
Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent organizational and time management skills, with a focus on attention to detail.
A customer-centric mindset, with a passion for delivering exceptional service and a commitment to continuous improvement.
Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
A flexible and adaptable approach to work, with the willingness to learn and embrace new technologies and processes.

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