Senior Team Leader
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Sep 11, 2026. Digitide Solutions scores B on the Alion truth index.
A3 to A4
Or
P2 to P3
- Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable)
- 1 year in the current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable
">Bachelor’s degree in a relevant field (preferred) with minimum 6 years of experience in customer service, direct selling, telemarketing, or a related field.
>Proven leadership and supervisory experience with strong communication and interpersonal skills in English and at least one regional language.
>Strong problem-solving and decision-making abilities with sound knowledge of banking products, services, and regulations.
>Additional certifications as required by the bank or regulator are desirable.
>Lead and manage a team of Team Leads and customer service associates; provide guidance, coaching, and support to Team Leads in their supervisory roles.
>Handle escalated customer queries and complaints and ensure smooth daily operations while meeting SLAs.
>Monitor KPIs, analyze performance, and implement corrective actions where required.
>Support workforce planning and coordination with HR, including scheduling and resource allocation.
>Identify training needs and skill gaps and facilitate capability development across teams.
>Conduct regular meetings & Reviews with Team Leads to communicate updates, objectives, and operational challenges.
>Prepare and analyze reports related to contact center performance and collaborate with senior management to implement improvement strategies
Graduation