IT Systems Administrator

Job Summary

The IT Systems Administrator will administer and support network operations and IT systems for DNO Iraq AS, Kurdistan Business Unit. The role implements and maintains infrastructure across multiple sites under the guidance of the Head of IT and senior personnel, with hands-on responsibility for Cisco networking and Microsoft 365 administration to maintain performance, security and reliability.

Key Responsibilities

• Architecture and Design: Support approved on-premises, cloud and hybrid infrastructure designs. Provide operational input and assist implementation under the guidance of the Head of IT, Middle East and senior personnel.
• Enterprise Networking: Configure and maintain Cisco switching, routing, wireless, VPN and firewalls under guidance. Use management tools and standard configurations; maintain topology records, monitor and troubleshoot connectivity, escalate complex issues and implement approved redundancy and segmentation.
• Microsoft 365: Administer Exchange Online, SharePoint, Teams, OneDrive, Intune and Azure AD within approved access policies.
• System & Infrastructure: Administer Windows Server, Active Directory, DNS, DHCP and Hyper-V/VMware. Monitor backups and participate in recovery testing.
• Operation & Support: Provide hands-on technical support and coordinate with colleagues and remote sites. Escalate advanced issues and maintain configuration, topology and change logs.
• Security & Compliance: Apply approved security controls, hardening standards and access policies. Identify and report risks and support compliance requirements.

Required Qualifications, Experience & Certifications

• Bachelor’s degree in computer science, Information Technology or a related field.
• 2-4 years of experience in IT systems and network administration.
• Hands-on experience with modern Cisco devices and management platforms, preferably across multisite environments.
• Working knowledge of enterprise routing and switching, network security and hybrid infrastructure.
• Experience with Microsoft 365, including Azure AD, Intune, Exchange Online, SharePoint and Teams.
• Experience supporting multisite connectivity, WAN services and central management.
• Strong documentation, troubleshooting and stakeholder communication skills.
• Cisco Certified Network Professional (CCNP) or higher.
• Microsoft workload certifications preferred.
• Security+ or similar certification preferred.
• Experience in oil and gas, energy, telecom or large enterprise environments is advantageous.