Collections Officer

Job Title: Collections Officer

Organisation: Donswift

Duty Station: Kampala, Uganda

About Organisation:

At DONSWIFT, we are more than just a company; we are your trusted partner in growth and transformation. We provide a range of business consultancy solutions to companies all over the world specifically Business Consultancy, Marketing & Research, Recruitment & Human Capital.

Key Duties and Responsibilities:

• Follow up on overdue loan accounts via calls, texts, emails, and in-person visits.
• Negotiate repayment plans with delinquent clients in line with company policy.
• Ensure timely collection of arrears, penalties, and outstanding balances.
• Issue demand notices and reminders in line with company guidelines. Field Follow-Ups & Client Engagement
• Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery.
• Verify continued possession, location, and conditon of vehicles held as collateral.
• Maintain detailed field visit reports and records of client interactions. Collateral Management & Repossession Support
• Identify high-risk accounts and recommend repossession when recovery efforts fail.
• Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers.
• Ensure repossession activities comply with Ugandan law and company procedures.
• Maintain accurate records of repossessed vehicles and their recovery status. Account Monitoring & Reporting Maintenance
• Monitor the assigned loan portfolio and ageing reports daily.
• Prepare and submit daily, weekly, and monthly recovery performance reports.
• Promptly escalate problem accounts and fraud-related cases. Compliance & Ethical Conduct
• Ensure all recovery ac ons comply with Ugandan law and company policies.
• Treat every client with dignity and professionalism. Avoid harassment, inmida on, and unlawful recovery practices.
• Protect client data and maintain confiden ality. Collaboration & Internal Support
• Collaborate closely with Credit Officers, Operations, Legal, and Field Teams.
• Share feedback on loan quality and risk trends observed in the field.
• Help con nuously improve recovery strategies and policies.

Qualifications, Skills and Experience:

• Diploma or degree in Finance, Banking, Business Administration or a related field.
• Additional Details
• At least 1 year of experience in collections, credit recovery or lending.
• Strong negotiation and communication skills, with a professional and ethical approach to client engagement, and willingness to travel frequently.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: associate degree

Work Hours: 8

Experience in Months: 12