Service Desk Administrator

COMPANY:

BUILD YOUR FUTURE WITH US

Every DPian Matters is the motto that reflects our core values. DP Architects actively supports the growth of our people through dedicated talent development programmes, clear career pathways and access to global opportunities. Our culture of continuous learning, collaboration and shared purpose develops skilled and engaged people deeply invested in the future of our built environment. Our practice is defined by the pursuit of design excellence, supported by research and innovation, and anchored in teamwork for the collective good. Together, we pursue better-than-sustainable outcomes to shape a regenerative future for our cities and communities.

Position Overview

We are seeking a proactive and customer-focused Service Desk Administrator to manage daily IT operations, provide technical support to end-users, and maintain local IT infrastructure.

Key Responsibilitie s

• User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
• Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).
• System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
• Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.
• Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.
• Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.

Qualifications & Requirements

Education & Experience: Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.

Technical Skills:

• Proficiency in Windows operating systems and Microsoft 365 suite.
• Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing tools and Active Directory is highly advantageous.

Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.