Customer Support Agent

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a proactive and detail-oriented Customer Support Agent to join our international support team

The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.

Requirements

Must-have

- Advanced proficiency in English (Written) - C1

- Minimum of 2 years of experience in customer support

- Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.)

- Strong self-organizational skills and hight level of responsibility

- Ability to manage multiple issues/projects and exceptional communication skills

- Flexibility and adaptability to fast-changing environment

Nice-to-have

- Previous experience in a SaaS business environment is highly desirable

- Previous experience with LinkedIn/Sales automation tools would be perfect

Responsibilities:

- Respond to customer inquiries via live chat and email

- Resolve technical issues and escalate bugs or complex problems to relevant teams

- Successfully onboard new users and ensure they are getting the most out of our platform

- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings

- Maintain high standards of customer service by providing outstanding assistance

- Working hours: 4 PM - 12 AM (UA time) from Monday to Friday

- Performing on weekends by internal agreement

Work conditions:

• 100% remote position, providing flexibility and work-life balance.

• Competitive salary reflecting your skills and expertise.

• 24 days of paid vacation per year to recharge and relax.

• 10 days of paid sick leave.

• Educational opportunities.

• Compensation budget for medical and hobby/sport expenses.

• Generous budget for birthdays and anniversaries.

• Online and offline team events.

• A collaborative and innovative work environment with passionate team members.

Hiring process:

Application Review - Interview with Talent Acquisition Specialist (45 min) - Test Task - Final Interview with Head of Support (60 min) - Reference Check - Offer