Field Service Engineer Team Lead

Work with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield (ASX:DRO) develops market-leading counter-drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter. 

As an ASX200-listed company and the world's only publicly listed pure-play counter-drone business, DroneShield is experiencing rapid growth. Revenue increased from A$57 million in 2024 to more than A$217 million in 2025, supported by record profitability, a global sales pipeline exceeding A$2.5 billion, and annual R&D investment of over A$50 million. 

Since 2017, DroneShield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries.   

DroneShield's Alexandria facility is a key manufacturing hub, supporting production, assembly, testing, and quality assurance of mission-critical counter-drone systems. 

About the role  

DroneShield is a global leader in Counter-UAS technology, delivering integrated solutions across Defence, Government, and critical infrastructure. As we scale our operations globally, we're looking for a seasoned Field Service Engineering Team Lead to lead our team of Field Service Engineers (FSEs) across the APAC Region.

You will manage a team of Field Service Engineers (including Senior FSEs), support mission-critical deployments, develop best-practice service processes, and act as a key escalation point for customer issues in the field.

This role acts as the link between Customer Delivery, Test & Evaluation (T&E), and Technical Operations, ensuring all service activities are effectively planned, resourced, and reported. The role is approximately 70% leadership/operations and 30% hands-on technical support.

Responsibilities, Duties and Expectations  

• Lead, mentor, and manage a team of FSEs, including hiring, training, and performance management.
• Oversee field deployments, repairs, upgrades, and customer technical support in line with SLAs and project timelines.
• Develop and maintain instructions, standard operating procedures (SOPs), safety procedures, and training programs for field support.
• Collaborate with Operations, Customer Solutions, Quality Assurance, Engineering, and Product teams to ensure smooth handover from deployment to support.
• Provide leadership for escalated technical issues, customer concerns, and critical field investigations.
• Drive continuous improvement of field support operations, incorporating lessons learned, metrics, and feedback loops.
• Maintain accurate records via service platforms. (e.g. Jira, Salesforce, Oracle).
• Support to resource deployment for rapid global support.
• Assist with development and delivery of service packages, warranty offerings, and support contract delivery. Represent the FSE function in program reviews, project planning, and customer meetings.

Qualifications, Experience and Skills  

• Bachelor’s degree in engineering, Electronics, Telecommunications, or equivalent work experience.
• Minimum 5 years' experience in field service, applications engineering systems integration, or technical support.
• Familiarity with electronics, RF systems, or embedded devices is desirable.
• At least 2 years in a people management or team leadership role.
• Excellent interpersonal, leadership, and communication skills.
• Strong analytical and troubleshooting skills.
• Excellent written communication and technical documentation ability.
• Comfortable working in outdoor or operational environments during live trials.
• Ability to travel (including internationally).
• Eligible for an Australian NV1 security clearance.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

Data Privacy

DroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy:  https://www.droneshield.com/privacy-policy