IT Specialist

Job Description:

The IT Specialist - Application Support is responsible for providing Level 2 and Level 3 support for business-critical applications, particularly RPA solutions, Kube365 Workflow, and Microsoft Power Platform (Power Apps, Power Automate, and Power BI). The role focuses on ensuring application availability, stability, performance, and user satisfaction by managing incidents, service requests, troubleshooting, enhancements, deployments, and continuous improvement initiatives.

Key Responsibilities:

• Provide L2/L3 application support, monitoring, troubleshooting, and incident resolution.
• Manage application incidents, root cause analysis, problem management, and service restoration activities.
• Support application releases, patches, upgrades, testing, and change management processes.
• Monitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports.
• Troubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns.
• Work closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services.
• Maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
• Contribute to continuous improvement, automation, and operational efficiency initiatives.

Required Experience:

• 3-6 years of experience in Application Support, AMS, Managed Services, or Production Support environments.
• Experience supporting enterprise applications in SLA-driven environments.
• Exposure to workflow automation, low-code platforms, reporting tools, and business process automation.
• Experience collaborating with business stakeholders, technical teams, and external vendors.

Key Technical Skills:

• Microsoft Power Platform: Power Apps, Power Automate, Power BI, SharePoint, Dataverse.
• Workflow & Automation: Kube365 Workflow, RPA concepts, bot monitoring, workflow configuration.
• Service Management: Incident, Problem, Change, Release, Request, and Knowledge Management.
• Technical Foundations: ITSM tools, Microsoft 365, SQL fundamentals, APIs, integrations, and data analysis.

Preferred Certifications:

• ITIL Foundation
• Microsoft Power Platform Certifications (PL-900, PL-200, PL-400)
• RPA Platform Certifications

Success Metrics (KPIs):

• SLA achievement and service performance
• Incident resolution and Mean Time to Resolve (MTTR)
• Application availability and operational stability
• Change success rate
• Backlog management
• Customer satisfaction
• Knowledge contribution and continuous improvement participation

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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