L2 Support Team Lead (Java & .Net)

Job Description:

**Team Leadership:** - Lead and manage the L2 application support team ( integration and GT-SUITE focus). - Assign workloads set priorities and ensure SLA compliance. - Provide mentorship technical guidance and performance evaluation.
**Technical Operations:** - Act as a point of escalation for complex technical issues from L1. - Investigate and resolve incidents related to Java -based web applications and GT-SUITE models/simulations. - Collaborate with L3 developers QA and infrastructure teams to ensure timely bug fixes and enhancements. - Support deployment patching and configuration management tasks.
**Documentation & Communication:** - Maintain accurate documentation for support procedures known errors and FAQs. - Prepare and present performance and incident reports to management. - Coordinate with business users project managers and technical teams for issue resolution and process improvements.
**GT-SUITE Specific Support:** - Support users in running GT-SUITE simulations troubleshooting model errors and ensuring license and environment availability. - Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows

Mandatory skills description:

- Bachelors degree in Computer Science Information Technology Engineering or a related field.
- Hands-on experience supporting applications built in Java (Spring Boot JSP servlets) ( Core).
- Hands on experience in integration tools like Mq APP connect and API connect
- Working knowledge of GT-SUITE including simulation support licensing issues and troubleshooting model runs.
- Proficient with SQL Windows/Linux environments and common web application architectures.
- Familiarity with ticketing systems (ServiceNow JIRA etc.) and ITIL service management practices.
Preferred Skills
- ITIL Foundation certification.
- Experience with monitoring/logging tools (e.g. ELK stack Splunk AppDynamics).
- Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.
- Exposure to CI/CD tools like Jenkins GitLab CI or Azure DevOps.
- Familiarity with REST APIs SOAP services and web application security.
Soft Skills
- Strong leadership coaching and interpersonal skills.
- Excellent communication (verbal and written) with both technical and non-technical stakeholders.
- Analytical and problem-solving mindset with attention to detail.
- Ability to manage priorities under pressure and meet tight deadlines.

Language:

English: C2 Proficient

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