RR-0405599 - Associate Manager Infrastructure Services

Job Description:

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository
• Maintain complete asset records including purchase, lease, warranty, and maintenance details
• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources
• Monitor and manage stock levels, including analysis for procurement, redeployment, and disposal
• Track asset movements across users, locations, and stockrooms to ensure optimal utilization
• Generate hardware asset reports (inventory, utilization, lifecycle, stock status) and support monthly billing (ON/OFF reporting)
• Validate billing data and resolve discrepancies with finance and stakeholders
• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance
• Collaborate with internal teams (procurement, field services, infrastructure, finance) and vendors
• Ensure SLA adherence for asset-related service requests (IMACD)
• Participate in governance discussions and ensure SOW deliverables are met
• Drive process improvements, cost optimization, and asset efficiency initiatives
• Support incident, problem, and change management related to hardware assets
• Mentor team members and ensure adherence to asset management processes

Skills & Experience

• 8+ years of overall experience with 3-5 years in Hardware Asset Management (HAM)
• Strong understanding of hardware asset lifecycle management
• Experience with asset management tools (e.g., ServiceNow or similar platforms)
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)
• Strong analytical and data reconciliation capabilities
• Familiarity with ITIL processes (Incident, Change, Problem Management)
• Excellent communication and stakeholder management skills

Preferred Qualifications

• IAITAM certifications (CHAMP, CSAM, CITAM)
• Lean Six Sigma certification
• Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy
• High attention to detail and governance mindset
• Ability to drive hardware optimization and cost efficiency
• Proactive issue resolution and continuous improvement approach
• Strong collaboration and customer engagement skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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