Quality Manager

About the role

Dyson has a strong and influential Quality business function. Quality department collaborates with Research, Design, Development (Engineering), Operations, Procurement and Commercial to drive forward advances in both product reliability and product satisfaction on all projects across all categories before launch.

Working as an integral member of Quality team you will be embedded within product development teams to deliver/participate in the early project quality planning & product quality risk assessment, while managing the deliverables and health along the project milestones (e.g. design, development, ramp up and launch monitoring).

Key roles:

• Own the quality deliverables and risk management activities for a Hair Care Appliance sub-category throughout the end-to-end product development process.
• Predicting & managing of product quality Key Performance Indicators of Failure Rate, Cost of Poor Quality, and lessons learnt throughout the product life; and any other KPIs whichever assigned.
• Engage with Dyson cross-functional teams, Contract Manufacturers and Joint Development Partners during New Product Introduction protocols and processes to a successful project milestone and later to Flawless Product Launch phase in the market.
• Contribute to critical design activity influencing quality, such as failure mode effects analysis (FMEA). Utilizing your engineering knowledge to identify risks and to support the definition of robust mitigating actions in both product design and manufacturing process.
• Act as the voice of quality in design reviews, supporting decision making in the interests of robust design.
• Outline the need for new or updated engineering requirements to prevent known issues from recurrence or new issues emerging.
• Investigate verification methods and apply best practice approaches to support test method development alongside test and engineering owners.
• Analyse data from manufacturing readiness and capability during engineering builds, to ensure process variations are within engineering specifications & reliability targets.
• Work in collaboration with engineering and quality teams to conduct thorough root cause analysis and investigation utilising formal methodologies such as 8D analysis.
• Partner with Manufacturing and Supplier Quality teams to monitor production ramp-up and ensure quality targets are achieved during product launch.
• Lead Quality readiness for new product launches, ensuring market preparedness and driving post-launch performance monitoring and issue resolution.
• Interrogate market data to compile reliability insight from existing product ranges bringing visibility and knowledge to the cross team on past issues and concerns.

About you

• Degree in Engineering with minimum 10 years of working experience in Quality, Product Design; Development and Manufacturing
• You will be expected to present ideas and actively take part in discussions with colleagues, so be skilled at building relationships and collaboration.
• Happy to build your own networks to learn from the expertise around you.
• Creative problem solver with the ability to multitask in a rapidly changing environment.
• Passionate about Dyson and our technology to help us meet our ambitious future plans.
• Technically inclined; possess domain expertise in the quality area of interest with a proven track record.
• Strong knowledge in Quality System, preferably certified as Lead Auditor.
• Excellent analytical skill with good knowledge of statistical data analysis
• Good knowledge of Quality tools e.g. 8D, APQP, DOE, FMEA, GR&R, SPC, SixSigma. Certified Black/Green Belts will be advantageous.
• Strong organization skill and personal drive with ability to work independently under pressure.
• Excellent communication skills across different hierarchical levels and geographical zones, catering to both technical and non-technical audiences through variety of media.
• Proficient in English
• Ability to travel internationally.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.