L3 MDM Engineer

It’s on us to make new energy work!

You are responsible for analyzing and solving complex technical problems that go beyond first- and second-level support and work closely with vendors, Microsoft, and internal experts to ensure high availability and optimal functionality.

Your Role - meaningful & rewarding

• Take over third-level support for Microsoft Intune for Apple and Android devices across the entire E.ON Group.
• Perform in-depth root cause analysis and escalate technical issues to Microsoft and various device manufacturers such as Apple, Google, Samsung, etc.
• Plan, implement, and maintain Intune solutions for mobile device management.
• Develop and implement MDM strategies, policies, and workflows to ensure security and compliance.
• Configure device profiles, app management, conditional access, and compliance policies.
• Integrate Intune with other enterprise systems and advise internal IT teams.
• Use and integrate ServiceNow in incident and change management.

Your Profile - authentic & open-minded

• Several years of experience working with Microsoft Intune and Apple ADE, as well as Android Enterprise - especially in third-level support.
• Experience administering and configuring a virtual Microsoft Intune Tunnel Server environment in the Azure Cloud including load balancers.
• You have an in-depth understanding of mobile device behaviour and can detect systemic correlations, error patterns, and optimization potential early on.
• Solid technical understanding of enrollment methods, app deployment, and security configurations.
• Knowledge of Azure AD, Conditional Access, and Mobile Application Management (MAM).
• Experience managing large MDM environments (several thousand devices).
• Demonstrated ability to troubleshoot at a third-level support level and escalate issues to vendors.
• Knowledge of ServiceNow, Power BI, and experience in ITIL environments are advantageous.
• Analytical, independent working style and strong communication skills.
• Strong verbal and written communication skills in German and English, with the ability to convey technical information clearly to users of varying technical expertise.

Preferred Skills (Nice to Have)

• Experience with Microsoft Graph API.
• Microsoft Defender for endpoint security.
• Experience creating scripts for automation processes.

Our Benefits - smart & useful

Enjoy flexibility:

• A stable work environment that offers you the flexibility to have a personal and fulfilling work rhythm.
• Flexible benefits package - choose what suits you best, from gym memberships to holidays, meals, or shopping vouchers.

Recharge your battery:

• 25 vacation days to help you maintain a healthy work-life balance.
• Private medical insurance to support your well-being.

Advance your development:

• Access to internal learning programs and online learning platforms to grow your skills and career.

This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.